Protection for your customers, your brand and your peace of mind.
Language IO is the only translation platform with zero data retention. This means, we don’t store any customer information — not even to train our models. Ever.
A trusted partnerfor Enterprise Translation
Unwavering Security Standards
Regarding safeguarding your data, Language IO leaves no room for doubt. We adhere to the most stringent security standards in the industry, ensuring that an impenetrable fortress of compliance protects your customer conversations. Our platform is built to exceed the requirements of ISO 27001:2022, SOC II, GDPR, CCPA, HIPAA, PCI, the EU-US Data Privacy Framework, and ISO/IEC 42001: AI Management Systems.
This means that when you partner with Language IO, you’re not just getting best-in-class localization services – you’re also getting the peace of mind that comes with knowing your data is secured by the highest standards in the business. With Language IO, rigorous compliance and uncompromising security are the default, not the exception.
Zero Data Retention. Zero Compromise.
At Language IO, we believe that your data should never outlive its purpose. That’s why we pioneered a zero data retention policy – the best in the translation industry.
We translate, we deliver, we evaporate – it’s that simple.
Ironclad Pii Security
Lightning-fast translations.
Ironclad security is non-negotiable when it comes to translating personally identifiable information (PII) like passport numbers, account details, and other sensitive data. We use state-of-the-art encryption to protect your customers’ PII throughout the entire translation process.
Need more information? We’ve got you covered.
About our security certifications:
ISO 27001:2022
The ISO 27001 standard provides companies with guidance for establishing, implementing, maintaining and continually improving an information security management system. With the ISO 27001 certification, we are committed to supporting our customers with risk management, cyber-resilience and operational excellence.
SOC 2
SOC 2 is a security framework that specifies how organizations should protect customer data from unauthorized access, security incidents, and other vulnerabilities.
Language IO regularly undergoes security audits administered by our CRM partners as well as by vendors and clients. We have quarterly penetration tests, weekly vulnerability scans and ongoing intrusion prevention and detection.
GDPR & CCPA
Language IO’s technology is fully compliant with GDPR (General Data Protection Regulation) and has been since the regulation went into effect in May of 2018. Additionally, Language IO fully complies with all directives under the California Consumer Privacy Act (CCPA).
In compliance with GDPR, Language IO has performed the required Data Protection Impact Assessments on each of its products. When translating content from our customers’ CRMs, Language IO never stores any personal data that might be embedded in the user-generated content (UGC) sent to us for translation. Once the translation is pushed back to our customers, it is not stored in our database, log files, or elsewhere.
HIPAA
Compliance with the U.S. Health Insurance Portability and Accountability Act (HIPAA) requires companies that work with protected health information (PHI) to implement and follow physical, network, and process security measures. HIPAA compliance is regulated by the Department of Health and Human Services (HHS) and enforced by the Office for Civil Rights (OCR).
Through retaining zero data and encrypting any personal information during translations, Language IO is committed to patient privacy and federal compliance.
PCI
Language IO is committed to protecting consumer credit card data in compliance with the Payment Card Industry Data Security Standard (PCI DSS). Our alignment with this standard is reflected in the people, technologies and processes we employ.
We conduct regular vulnerability scans and penetration tests in accordance with the PCI DSS requirements for our business model. We attest to our PCI compliance annually, and our most recent self-attestation was completed in December 2023.
EU-U.S. Data Privacy Framework
Language IO complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce.
Learn more about the Data Privacy Framework (DPF) Program, and to view our certification.
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The only translation solution that ticked all our boxes. With the right balance of cost, security, accuracy, and efficiency, Language IO stood out as the best fit for our team.
Monique S.
Director of Monitoring, Evaluation and Learning
Our customers love us.
Language IO’s contribution is significant in helping to tackle an overflow of contact when suffering from a shortage of language speakers.
James B.
Head of Eurostar Contact Centre, UK
Their commitment to customer satisfaction and proactive approach to addressing our needs have made Language IO a valuable partner in our efforts to deliver top-tier customer service.
Emma K.
Head of Localization
Our customers can now engage with our wider support teams instantly in their native language, leading to faster resolutions and higher satisfaction rates.
Pierre M.
Acting Global Head of Customer Support
