Category Archives: customer service

if you call that customer service then why bother?

Posted on August 4, 2010 by Rory

So there’s a notice on the bottom of a PAID utility bill from PSEG warning of a cutoff of services. And now we have to call their customer service department … which clearly is a misnomer since we are told … Continue reading →

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Collaboration isn’t easy. Duh! But ignore at your peril

Posted on August 7, 2007 by Rory

Irwin Lazar at Collaboration Loop has an article: Collaboration Is Hard, Let’s Go Shopping … where he opines about his experiences with organizations who try to deploy collaboration tools and platforms. In my conversations with enterprises I’ve seen hodge-podge of … Continue reading →

Posted in collaboration, customer service, organization, productivity, web 2.0, web culture, wiki | Comments Off on Collaboration isn’t easy. Duh! But ignore at your peril

When the training doesn’t stick (perhaps it did)

Posted on July 19, 2007 by Rory

A recent experience at our local Target store just boils me. Ya know … the store employees might very well be pleasant and helpful and all. But not in my case. And certainly not this time. The cashier scans my … Continue reading →

Posted in customer service, Miscellany, stupid stupid companies | 1 Comment

This is why I don’t use AT&T

Posted on June 28, 2007 by Rory

I’ve gotten used to getting calls on my home office phone where the caller is looking for a previous owner of the phone number. I politely tell them that this is now my business number … they invariably say ‘sorry’ … Continue reading →

Posted in customer service, Miscellany, stupid stupid companies | Comments Off on This is why I don’t use AT&T