Xurrent

Our biggest takeaway from Pink Elephant #pink26? Enterprise IT can't be it's best when we're stuck in Silos. When a critical service drops, your engineers shouldn't have to jump between a service desk and a completely separate incident response tool to fix it. That’s like trying to fly a starship from two different bridges. Xurrent fixes this. Ready to see why so many teams at Pink26 are upgrading their fleet? Book a personalized simulation with our crew: https://hubs.la/Q044N2sR0 #ITIL #PinkElephant #Pink26 #ITSM #IncidentResponse #ServiceOps #Xurrent

Public status pages are great for transparency, but they are risky during an active security incident. We’re proud to partner with Fastly to power their new Private Incident Notifications. In his latest post, Corben Henry explains how Fastly leverages Xurrent to deliver SSO-authenticated, service-specific updates directly into their customers' Slack channels. The result? Customers get real-time clarity to make fast decisions, while sensitive infrastructure details stay off the public web. Read the full breakdown on the Fastly blog: https://lnkd.in/gPPdtE4H #IncidentResponse #CyberSecurity #ITxM #Fastly #Xurrent #StatusPage

We’re partnering with XTIVIA, Inc. to make legacy ITSM a thing of the past. 🤝 Managing enterprise IT is hard enough without fighting complex, outdated tools. That’s why we are incredibly excited to announce our strategic partnership with XTIVIA and their RightStar team. RightStar brings decades of hands-on consulting and deployment experience to the Xurrent community. If your organization is ready to escape the heavy costs of legacy systems and get your teams operating faster, RightStar and Xurrent are ready to help. Read the full announcement here: https://hubs.la/Q044BhGs0 #ITSM #ITOps #Xurrent #XTIVIA #RightStar #EnterpriseIT

Is your legacy Service Desk holding you hostage? 📉 Axsos was stuck. Their old on-prem solution required 18 VMs and constant maintenance. They couldn't innovate; they could only survive. Then they moved to Xurrent. Now, Sera AI auto-classifies 60% of incoming emails, and the team has reclaimed their time to focus on strategic growth across IT, HR, and Finance. See how Axsos turned a legacy nightmare into a modern dream. 👇 https://hubs.la/Q044nK8X0 #ITSM #AI #ManagedServiceProvider #Automation #ITServiceManagement

An hour to 15 seconds. That’s not an incremental improvement; it’s a completely different way of working. In the final post of our “How Xurrent Use Xurrent” series, we pull back the curtain on automation rules and show how Sera AI lets anyone build them in plain language. 🤖 Describe what you want in a sentence. Sera AI builds the automation in seconds 🔁 Small, repeatable rules eliminate hours of manual work every week 💡 The people closest to the work build the automations. No consultants required Stop mapping processes for months. Start automating in seconds with Xurrent. 👉🏽 Read the full breakdown: https://hubs.la/Q0447KJ60 #AI #ITSM #Automation #Innovation #ITLeadership

/// INCOMING TRANSMISSION /// 🛸 /// REPORTING XURTIANS: Caleb Woody, Jacob Roscoe, Ethan Sleeper What a stellar mission at Pink Elephant #Pink26! 🌌 Our crew of Xurtians loved connecting with everyone who beamed aboard the U.S.S. Xurrent this week. The energy on the bridge was incredible! Missed your transporter window? If you didn't get to swing by the booth to see our warp-speed platform in action, you definitely missed one heck of a voyage. 🛸 But don't worry, we won't leave you stranded on impulse power! Open a comms channel and book a personalized simulation (aka our ITSM demo) with the crew right here: https://lnkd.in/g5-bfWz3 Live long and process faster! 💫 #ITIL #PinkElephant #Pink26 #ITSM #Xurrent #ServiceOps

Stop treating your infrastructure like a static system, it’s a living, breathing supply chain. Next Thursday (Feb 26th), our very own Bryan Patton, is hitting the stage at SREday New York to present:  “The Supply Chain Mindset: Why I Hire Logistical Engineers, Not Just SREs.” He’ll break down how viewing your infra as a logistical pipeline makes bottlenecks, hidden risks, and capacity limits glaringly obvious, before they turn into 3 AM outages. If you want to change how your team operates and hires, you don't want to miss this one.  Grab your tickets for SREday NYC here: https://lnkd.in/gyXQcSUZ  Not in the Big Apple? No problem! The Xurrent crew is hitting the road for 5 more SRE Days globally. Check out our full tour schedule and come meet us: https://lnkd.in/gBYQsn3v

Stop managing infrastructure. Start delivering value. 💡 Before Xurrent, Axsos AG spent their days maintaining 18 VMs just to keep the lights on. Today? 50% of tasks are automated. 40% of tickets are solved via self-service. 1 FTE manages the entire platform. Martin Müller, Head of Digital Infrastructure, says it best: "It's the simplicity that allows people to use Xurrent." Read the full story here. 👇 https://lnkd.in/gjKFEXhS #Automation #ServiceOps #ITInfrastructure #Efficiency #Xurrent

How long does it take your team to write a post-mortem report? A full day? A week of chasing down Slack logs and metrics? What if it took 10 seconds? ⏱️ In the Season 3 Premiere of the Incidentally Reliable podcast, host Jim Hirschauer and Vishwa Krishnakumar reveal the ultimate SRE cheat code. Curious to know how? 🎧 Tune into the full episode: https://hubs.la/Q043kklM0 #SRE #IncidentManagement #PostMortem #RootCauseAnalysis #DevOps #Reliability #Podcast #Xurrent #IncidentallyReliable

Xurrent’s CPO hasn’t submitted a traditional IT ticket in months. Phil Christianson has 20+ years in product management and has used every ITSM system you can name. He stopped using the old way — not because he was told to, but because Sera AI was simply better. In our latest “How Xurrent Use Xurrent” post, we pull back the curtain on how AI is woven into everything we do: 🤖 Users describe problems in plain language — no dropdown menus, no guessing which department to contact 🔄 Sera AI routes requests across IT, HR, and Marketing — automatically ⚡ AI summarization saves specialists hours catching up on complex tickets When your own CPO chooses AI over the traditional path, that says everything. See what’s possible with Xurrent. 👉🏽 Read the full breakdown: https://hubs.la/Q043jl6m0 #AI #ITSM #ESM #Innovation #ITLeadership