CustomerXSuccess
CX/CS advisory and coaching. I help SaaS teams #retaincustomers and drive org...
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Instagram
Exponential Customer Success Youtube
Exponential Customer Success Youtube
Your home for exceptional customer success. We share content to move your company forward to retain more customers and grow more value. If you are starting a customer success team, working on a complex project, or need business or CSM coaching, we are here to help. #customersuccess #customerexperience #retentionstrategies #venturecapital #startups
Customer Success Quickstart Toolkit
Customer Success Quickstart Toolkit
CustomerXSuccess is a Customer Experience Consulting Firm. We specialize in fractional work for startups, training for CS teams, writing and more. This CS Quickstart toolkit was designed with our founder's experience in mind - she launched her first CS team from the ground up and you can too!All the tools you will ever need to launch your CS team are here. We are excited to share our CS Quickstart Toolkit. It's a fraction of the cost you will spend to develop this, and takes a fraction of the time to create with a simple download. This would normally cost you many hours of time!It includes: CS Metrics Worksheet (Excel) CS Success Plans Worksheet (Excel) CS Transition deck (PPT) CS Biz Review (PPT) Health Score Sheet (Excel) Exit interviews (Doc) Customer data sheets/Account plans (Doc) Retention plan (PPT) Sales to Success handoff (Doc) CS Playbooks - in process (Workflows) Admin change Onboarding Transition to CS First 90 days First year
Parul Bhandari's Articles | Inc.com
Parul Bhandari's Articles | Inc.com
Parul is an author, award-winning Customer Success Advisor, and speaker. Parul's work focuses on helping leaders and companies deliver customer value to drive company growth. She recently published The Customer Success Talent Playbook, her debut business book. Parul holds an M.B.A from Emory University, and has over 2 decades of customer and employee experience work under her belt. She lives in Chicago with her family, and enjoys writing cultural and children's books in her free time. Connect with Parul for advisory or speaking engagements through her company CustomerXSuccess.
CustomerXSuccess · Events
CustomerXSuccess · Events
CustomerXSuccess is on Luma. Connect with them and attend their events.
CustomerXSuccess
CustomerXSuccess
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