Stop Routing Calls to Nowhere

Luware Nimbus connects customers to the right expert in Microsoft Teams. Every time.

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Turn frustration into First Contact Resolution

Stop forcing your customers to navigate a maze. Let the system do the work.

The Luware way: intelligent routing

The old way: broken customer journeys

AI-Driven Intent Recognition

An intelligent CoPilot Agent identifies customer intent instantly, replacing outdated IVRs.

The Automation Maze

Customers struggle with endless IVR options and transfers, just to name their problem.

Precision Routing

Customers are routed to the exact right skill set, priority, or language expert immediately.

Endless Queues & Wrong Agents

After 20 minutes in a queue, your customer finally connects—only to hear, "I can't help with that, please hold." That is the moment they consider leaving.

Unified in Teams

Agents work in a single, familiar interface with full customer history and context before they answer.

Fragmented Silos

Voice and chat live in different apps. Agents lack context and force customers to repeat themselves.

Proven results with industry leaders

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Is your current setup costing you customers?

Take our 1-minute assessment. Discover exactly where your routing strategy is leaking revenue and how to fix it.

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Take the Routing Assessment
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Why choosing Luware makes sense

Luware Nimbus is a Microsoft-certified solution helping global enterprises unify their communication and deliver world-class service.

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22% improvement in FCR

Achieved by a major insurance client using AI-powered routing.

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2,500 hours saved

Monthly agent time reclaimed by automating identification and admin tasks.

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44% more answered calls

Kent County Council enhanced service levels simply by fixing their routing logic.

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99.99% availability

Microsoft-certified reliability you can trust.

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100% positive onboarding CSAT

100% of customers rated their onboarding positively.

Ready to fix your routing?

See how Luware Nimbus works in your specific Microsoft Teams environment.

No commitment required. Speak to a routing specialist today.

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Book a Demo No commitment required.
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