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[Video] Telecoms at the AI Juncture with Mark Evans
Telecoms companies sit at a critical juncture with the onset of AI’s ubiquity and an evolving set of consumer expectations about their experience from the businesses they buy from. With a saturated market and netwo…
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Telcos 2030 and Beyond: Challenges and the AI Opportunity to Own the Customer
Telcos are at a unique, albeit challenging, juncture. Connectivity (voice, text, data) is becoming a commodity, and “great coverage” alone rarely wins loyalty anymore. Meanwhile, the most important customer relationship—…
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[Infographic] Top Mobile Device Issues Consumers Voiced About in 2025
In 2025, telco customers reported a wide range of device problems that interrupt daily use and fuel frustration. When these kinds of mobile device issues happen, they cause a 19-point NPS drop with customers – even dropp…
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[Infographic] ‘Are We There Yet?’ The Historical Route of the Mobile Operator App and the Future
It’s been many years in the making, from AT&T’s first app for the iPhone to the trilaterally-developed SoftCard payment option. Now that AI is here, where do we go forward? Click the image below to see th…
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