Casey Phillips – Medium

Casey Phillips

Published in

Making the Leap from Chatbot to Conversational AI

How to grow your chatbot into a full-blown conversational AI machine

Dec 8, 2020

Making the Leap from Chatbot to Conversational AI

Dec 8, 2020

Published in

The #1 Reason Most Chatbot NLU Models Fail

Making the case for domain-specific NLU models

Jun 11, 2019

The #1 Reason Most Chatbot NLU Models Fail

Jun 11, 2019

Published in

Why Disambiguation is a Chatbot’s Most Powerful Weapon

Arm your chatbot with conversation flows that actually get users to the answers they need

Apr 9, 2019

Why Disambiguation is a Chatbot’s Most Powerful Weapon

Apr 9, 2019

Published in

Perfecting the Chatbot Fallback Experience

Nailing the most important chatbot flow you’ll ever create

Apr 3, 2019

Perfecting the Chatbot Fallback Experience

Apr 3, 2019

Published in

3 Steps to Grow Chatbot User Engagement w/ Personalization

The days of a one-size-fits-all approach to chatbot design are over

Mar 1, 2019

3 Steps to Grow Chatbot User Engagement w/ Personalization

Mar 1, 2019

Published in

The Ultimate Chatbot UX Design Strategy for 2019

What a chatbot needs to be successful in 2019

Jan 19, 2019

Image result for chatbot

Jan 19, 2019

Published in

Why You Should NEVER Use ‘Yes’ or ‘No’ Chatbot Buttons

Safeguard your chatbot from one of the most prominent user errors

Nov 14, 2018

Why You Should NEVER Use ‘Yes’ or ‘No’ Chatbot Buttons

Nov 14, 2018

Published in

5 Obstacles to Chatbot User Adoption & How to Overcome Them

Winning over potential chatbot users is no easy task, but it can be done with the right mindset and approach

Oct 22, 2018

5 Obstacles to Chatbot User Adoption & How to Overcome Them

Oct 22, 2018

Published in

Using the 80/20 Rule to Build Better Chatbots

Creating successful outcomes by automating what matters.

Sep 5, 2018

Using the 80/20 Rule to Build Better Chatbots

Sep 5, 2018

Published in

Introducing the Relay Knowledge Ecosystem

Knowledge sharing fueled by AI

Aug 20, 2018

Introducing the Relay Knowledge Ecosystem

Aug 20, 2018

Casey Phillips

Casey Phillips

Sr Product Manager, AI/ML | Uber | Intuit. AI fanatic, tech enthusiast, and passionate product builder! LinkedIn.com/in/casey-phillips-mba-pmp/

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