Why should I digitalise how I buy, sell and trade raw materials?

The metals, mining & recycling industry faces numerous challenges, including security of supply, geopolitical uncertainty, financial pressure, compliance requirements and sustainability needs. Other industries have shown that digitalisation is a big part of the solution. Yet our industry oftentimes still relies on manual, opaque and complex procurement and sales processes. We believe that “best-of-breed” software specifically built for the industry, like Metalshub, is the ideal way to turn these challenges into opportunities. Others have already shown that by digitalising with Metalshub, companies can generate sustainable bottom-line impact, realise process efficiencies, take data-driven decisions, as well as embed compliance into their workflow. All while fostering healthy personal business relationships and connections with suppliers and customers.

Why should I choose Metalshub over other non-industry focused software?

Repeatedly, Metalshub has shown to be the preferred solution of industry leaders when making the choice versus non-industry focused software like SAP Ariba, Coupa, Salesforce and others. Given the unique requirements of raw materials, including unique product specifications and pricing conventions, other software often requires significant and costly customisation. On the other side, Metalshub’s “best-of-breed” software offers functionalities tailored to the needs of the industry that can be implemented in less than 20 working days.

What languages does Metalshub’s software support?

Metalshub can be used in English, Chinese, Spanish, French, Italian, Portuguese and German. The software is available in all countries free of sanctions and has active users from all continents.

Where is Metalshub available?

Metalshub is a global digital supply chain tool. Producers, consumers, and traders from all countries and regions are welcome to register.

Can I use Metalshub on mobile devices?

Yes. Our software is available both on desktop and mobile. All features work and are accessible via your phone.

Is Metalshub a marketplace?

No, Metalshub is a software as a service (SaaS) solution. The software will nonetheless connect you with numerous counterparties and allow you to discover new buyers and/or suppliers. Beyond that the software offers a wide range of additional features that help companies digitalise their sales, procurement and tolling processes.

Will implementing Metalshub negatively impact my personal relationships to buyers / sellers?

No. Metalshub enables your processes to run more efficiently and frees up more time to build healthy, long-term relationships with your business partners.

How much does Metalshub cost?

See our Pricing page via this link .

How long does implementing Metalshub take?

On average, customers have implemented Metalshub in 20 working days or less. Our industry-trained Customer Success team will guide you throughout the onboarding process and ensure all users and counterparties are properly trained before the official launch.

What does the registration process look like?

Every company wanting to register with Metalshub will be vetted in a thorough Know-Your-Customer (KYC) check. The process takes on average two days when all documentation is readily available. The check includes the verification of general business information (name, address, VAT number, etc.), incorporation documents, ultimate beneficial ownership structure, as well as the due diligence of sanctions, politically exposed persons (PEP) and watchlists. If you have any additional questions about the process, contact us via kyc@metals-hub.com.

What documentation is required for the Know-Your-Customer (KYC) check?

For the KYC process, companies will need to present valid general business information, a letter of incorporation and information on the ultimate beneficial ownership structure/shareholder structure. If you have any additional questions about the process, contact us via kyc@metals-hub.com.

Who can I contact for technical support?

If you are already registered, the quickest way to get support is to contact your Customer Success Manager. Alternatively, you can also write to us via success@metals-hub.com or call us via 0049 211 97633620 (Mo-Fr, 9am-5pm CET).

Can Metalshub be integrated with other software of my technology stack (e.g. ERP)?

Yes, our software solutions can easily be connected to all systems in your IT landscape via an API (Application Programming Interface). Numerous customers have securely connected Metalshub with their ERP to push, pull and connect relevant data.

Where is the data stored and handled that I input into Metalshub?

Security of our services and your data is our highest priority. Our servers are hosted on dedicated hardware – the hardware is not shared with other parties, and only we can access our systems. We use separate hardware for our production platform, our website, and our internal services. The servers are located in Germany and are physically and logically protected against access while being constantly monitored. The data centre is regularly audited and has an ISO 27001 certification. All our servers are protected by multiple firewalls and have an automated DDoS (distributed denial-of-service) protection. In addition, our intrusion detection system automatically blocks IP addresses which show suspicious behaviour (e.g. unsuccessful login attempts). Security-related log files are constantly automatically scanned and manually reviewed on a weekly basis. Security-related operating-system updates are applied immediately and automatically. We encrypt your data every time it is sent to us. We use industry-standard Secure Sockets Layer (SSL) protocol, which provides data encryption, message integrity, and server authentication. We enable HTTP Strict Transport Security (HSTS) for all our domains and subdomains. Our SSL configuration received an A+ rating in the well-known Qualys SSL Labs audit. We use a state-of-the-art mechanism for storing passwords: They are stored using the “Password-based Key Derivation Function 2” (PBKDF2) algorithm, a password stretching mechanism recommended by the American National Institute of Standards and Technology (NIST) and the German Bundesamt für Sicherheit in der Informationstechnik (BSI). Each password has a unique random salt and is hashed more than a hundred thousand times using the SHA256 algorithm.

Does Metalshub buy, sell or trade raw materials itself?

No. We are an independent software provider. We have and will never buy, sell, trade or hold any inventory/raw materials.

Metalshub is a private company and is not affiliated or owned by any corporation active in the wider metals, mining & recycling industry. The company is partially owned by the management, as well as individual shareholders and renowned venture capital investors. Metalshub is fully impartial and independent, and does not receive funding from any producer, consumer or trader of metals. Therefore, there are no conflicts of interest or hidden agendas.

Is Metalshub the same as Metals Hub?

Yes. While Metals Hub GmbH is the company’s legal name, it operates under the brand name Metalshub — written as one word — which refers to its digital platform for raw material procurement and sales. In everyday use, most people refer to both the company and the platform simply as Metalshub.

SOFTWARE FOR METALS & MINING

Improve the Way you Buy and Sell
Raw MaterialsImprove the Way you Buy and Sell Raw Materials

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Trusted by 2,800+ Leading Industry Companies

Metalshub Benefits

Why Metalshub?Why Metalshub?

Reduce Cost

Optimise Netback

Ensure Compliance

Increase Efficiency

Leverage Data

Reduce Raw Material Cost

Connect with new suppliers, conduct effective negotiations and take data-driven driven decisions to save direct raw material cost. On average companies

Save 2.3% in costs
Discover 9 new suppliers

Procurement Solution

Optimise Raw Material Sales

Simplify enquiry-to-contract, run auctions, discover new customers and allocate the most suited inventory to optimise your netback across offers. On average companies

Discover 3 new customers
Onboard in 4 weeks

Sales Solution

Ensure 100% Compliant Trading

Capture all interactions and integrate approval workflows to reduce risk and ensure audit-readiness.

Documented negotiations
Multi-entity and group oversight

Procurement Solution Sales Solution

Remove Process Inefficiencies

Speed up your source-to-contract or sales process, simplify data analyses, and integrate into your ERP to reduce admin overhead costs.

Seamless ERP integrations
Automated workflows

Procurement Solution Sales Solution

Leverage Data

Access real-time, structured, and analysable procurement, sales and contract data to take informed decisions.

Automated executive reporting
Tailored dashboards

Procurement Solution Sales Solution

Reduce Raw Material Cost

Connect with new suppliers, conduct effective negotiations and take data-driven driven decisions to save direct raw material cost. On average companies

Save 2.3% in costs
Discover 9 new suppliers

Procurement Solution

Optimise Raw Material Sales

Simplify enquiry-to-contract, run auctions, discover new customers and allocate the most suited inventory to optimise your netback across offers. On average companies