
Monarch Connect
Monarch is temporarily pausing the use of our new Monarch Connect portal while we work through a few technical issues. During this time, we will return to using Doxy for video visits scheduled January 14 or after. Patients will receive new Doxy links via email and text. If you still have questions after trying the Doxy.me links, please call us by clicking the number below.
Call (866) 272-7826
Virtual Appointments
Have a virtual appointment scheduled with a Monarch provider or therapist? Please click below to log into the Doxy.me virtual platform for your scheduled visit.
Connect to Scheduled Appointment (Doxy.Me)
Medical Records Request
You have a right to access your medical records as needed. Please click below to review to review the process and make your request.
Request Medical RecordsPatient Information and Resources
These resources below will provide you with additional information to help support your care at Monarch. If you have questions about any of these items, please call (866) 272-7826 or email [email protected].
Monarch Observed Holidays and Closings
Monarch observes several holidays throughout the year, when our administrative offices, outpatient services and day programs are closed for business. Please click here to see our current schedule of observed holidays.
About Psychiatric Advance Directives
A Psychiatric Advance Directive (PAD) is a document executed by a person supported that expresses their wishes in advance regarding what types of treatments, services, and other assistance they want during a personal mental health crisis. Monarch will begin asking individuals who seek treatment if they have a PAD beginning in November and documenting this information in the electronic health record.
What is an advance directive?
An advance directive is a set of directions you give about the medical and mental health care you want if you ever lose the ability to make decisions for yourself. North Carolina has three ways for you to make a formal advance directive. These include: living wills, health care powers of attorney, and advance institutions for mental health treatment.
Do I have to have an advance directive? What happens if I don’t?
Making an advance directive is your choice. If you become unable to make your own decisions and have no advance directive, your physician or mental health care provider will consult with someone close to you about your care. Discussing your wishes for medical and mental health treatment with your family and friends now is strongly encouraged, as this will help ensure that you get the level of treatment you want when you can no longer tell your physician or other health care or mental health care providers what you want.
For more information about Psychiatric Advance Directives (PAD), visit the following websites:
http://www.ncmedsoc.org/wp-content/uploads/2014/02/Medical-Care-Decisions-and-Advance-Directives-full.pdfhttp://www.secretary.state.nc.us/ahcdr/
No Show Policy
View and download Monarch’s Outpatient No Show Policy (English) or Política de no presentación para pacientes ambulatorios
(Spanish)
Controlled Substance Policy
Review and download Monarch’s Controlled Substance Policy.
North Carolina Consumer Handbook (From NCDHHS)
The North Carolina Department of Health and Human Services has created this Consumer Handbook to support you in the care you are receiving.
Universal Declaration of Human Rights
Click here to view or download the Universal Declaration of Human Rights.