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Symphony:

Analytics Cloud

Orchestrate Loyalty Through Every Interaction

Symphony is Monetate’s personalization suite, designed to transform every digital interaction into a meaningful moment that builds trust and loyalty. Powered by MONET, Symphony delivers intelligent, intentional, and individualized experiences across channels—helping the world’s leading brands earn loyalty 1-to-1, at scale.

With Symphony, personalization isn’t hype. It’s relevance, trust, and value delivered in context—billions of times a day.

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Core Capabilities

Personalized Discovery & Recommendations

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AI-Powered Recommendations

Deliver hyper-relevant product suggestions in real time, optimized for each customer’s context.
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Social Proof

Build trust with real-time signals—ratings, reviews, and trends—integrated directly into experiences.
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Dynamic Bundles

Increase average order value with intelligent product combinations tailored to individual preferences.
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Product Finder

Simplify discovery by guiding customers through large catalogs and connecting them to the right product fast.
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Audience & Journey Intelligence

  • Targeting & Segmentation: Dynamically adapt content, promotions, and recommendations based on attributes and behavior.
  • Audience Discovery: Uncover hidden opportunities and high-value segments with advanced AI insights.
  • Journey Analytics: Identify friction points and optimize flows across the customer journey.
  • Audience Analytics & Insights: Deep, actionable intelligence to shape smarter campaigns and personalization strategies.

Adaptive Personalization at Scale

  • Agentic AI in Action: Symphony continuously learns and adapts, autonomously optimizing experiences in real time.
  • Automated Personalization: Continuous adaptation ensures experiences never go stale.
  • Omnichannel Reach: Extend personalization across web, mobile, email, in-app, and even in-store environments.
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Proven Impact

Leading brands rely on Symphony to scale personalization that drives measurable outcomes:

$ 0 B+

in annual client
revenue influenced

Billions

of real-time recommendations generated every month
0 m+
personalized sessions delivered daily
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Why Symphony Stands Apart

  • Zero-Flicker Performance: Personalization that feels seamless—no latency, no disruptions.
  • Enterprise-Grade Security: HIPAA-ready, GDPR, CCPA, and PCI-compliant—built for regulated industries and global brands.
  • Integrated With Maestro: Experimentation and personalization work together to prove and improve every interaction.
  • Expert Partnership: Backed by Monetate Expert Services and our premium Concierge program, ensuring your personalization strategy is designed, managed, and optimized for success.
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Discover Symphony

Personalization isn’t a promise—it’s a practice. Symphony helps you orchestrate it with precision, artistry, and scale.
Talk to a Personalization Specialist

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