Analyze Your CAHPS Performance

Compare your performance year over year and against your peers—in just a few clicks.

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mPulse Acquires Clarity

mPulse Acquires Clarity Software Solutions to Advance its Leadership in the Health Experience and Insights (HXI) Category

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The New Standard for Health Engagement

mPulse's health experience and insights products create consumer-centric journeys that deliver better health outcomes and business impact.

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The New Standard of Health Engagement

mPulse's health experience and insights products create consumer-centric journeys that deliver better health outcomes and business impact.

Contact Us »
LIVE WEBINAR | JAN 29

First Impressions Matter: How Onboarding Defines the Member Experience

In this webinar presented by mPulse, mPulse’s Eileen Cianciolo, Chief Product Officer, and Chris O'Brien, VP of Analytics and Engagement Strategy, will share a thoughtful, actionable approach to onboarding that helps organizations make the most of moments when members are already leaning in.

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NEW BLOG

Improving CAHPS, HOS, and Retention through Scalable, Personalized

Quality improvement teams, fresh off the latest Star Ratings release, are again feeling pressure to improve member experience, reduce abrasion, and strengthen Stars performance. Many of the plans we partner with lean on AI and advanced engagement technology to do this successfully—and their results offer valuable lessons for what works.

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NEW BLOG

‘Revoke-All’ Consent Rule Waiver Extended

On Tuesday January 6th, 2026 the FCC issued an order to extend the waiver relating to the ‘revoke-all’ consent rule. The order extends the effective date for the revoke-all consent requirement to January 31st, 2027.

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LIVE WEBINAR | FEB 5TH

Talking CAHPS: Last Minute Strategies

As the CAHPS fielding period approaches, tune into this episode of Talking CAHPS to gain insights on last minute strategies companies can use to boost survey outcomes. 

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NEW RESOURCE

Driving CAHPS Excellence: A Health Plan's Playbook for Engaging Providers and Enhancing Member Experience

mPulse’s Health Plan Playbook for engaging providers is a set of repeatable steps, actions, and best practices for plans to adopt when engaging providers in member experience improvement efforts.

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NEW RESOURCE

What is HXI?

Able to be deployed individually, powerful when combined. Learn what HXI is and why 400+ healthcare organizations leverage these products.

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NEW BLOG

How to Improve CAHPS Performance: An Action Plan for 2026

We recently hosted a live webinar, Talking CAHPS with Rex Wallace Consulting, where our CAHPS experts spoke about just that. This article will dig into that discussion.

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HEALTH PORTALS

Advanced Digital Health Portals: Navigation for the Consumer Age

Engage with members, providers, brokers and employers in our seamlessly integrated portal suite.

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NEW BLOG

Turning Member Data into Action: A Practical Guide for Health Plans

A roadmap for health plan leaders to navigate the merging of advanced AI-powered analytics and personalized digital engagement—a combination that creates impact far beyond what each element can do on its own.

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PRODUCTS

A Product Suite That Optimizes the Consumer Health Journey

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Predictive Analytics

Turn data into actionable insights, pinpoint risk across your population and confidently make informed decisions with advanced predictive technology.

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Core Communications

Deliver key touchpoints at scale, on time, and accurately—all from a single platform enabling meaningful personalization.

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Omnichannel Engagement

Deliver personalized, AI-driven outreach through ready-to-go programs or self-service tools, that empower consumers to take health action.

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Health Portals​

Offer comprehensive health navigation tools, bringing together members, providers, employers, brokers, and plans into one integrated portal suite.

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Content Hub

Improve health literacy with our library of interactive and easily editable content in your H3O Connect Portals with our Content Management System.

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Acquisition & Payments

Manage the entire member lifecycle with products to support quoting, plan shopping, enrollment, data management, billing, and commissions.

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Predictive Analytics

Turn data into actionable insights, pinpoint risk across your population and confidently make informed decisions with advanced predictive technology.

Learn More »
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Core Communications

Deliver key touchpoints at scale, on time, and accurately—all from a single platform enabling meaningful personalization. 
Image

Omnichannel Engagement

Deliver personalized, AI-driven outreach through ready-to-go programs or self-service tools, that empower consumers to take health action.
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Health Portals

Offer comprehensive health navigation tools, bringing together members, providers, employers, brokers, and plans into one integrated portal suite.
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Content Hub

Improve health literacy with our library of interactive and easily editable content in your H30 Connect Portals with our Content Management System.
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Acquisition & Payments

Manage the entire member lifecycle with products to support quoting, plan shopping, enrollment, data management, billing, and commissions.
OUTCOMES

Best-in-Class Outcomes

Combining powerful technology with deep healthcare expertise, mPulse delivers high-impact results for our partners.

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4.7pp

improvement in access related measures

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8X

increase in new members engaging with content year over year

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58%

SMS engagement rate in new member onboarding program

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30.6%

click through rate across touchpoints

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22pp

increase in recertification rates

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60.1%

engagement in medical supply reorder program using Engagement Console

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Leading Healthcare Organizations Love mPulse​
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BUILD STRONGER RELATIONSHIPS

Personalize Interactions Along the Entire Health Journey

mPulse's integrated health experience and insights products and solutions enable you to meet the needs of consumers no matter where they're at throughout their health journey.

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Market Leading Scale

EXPERIENCE
0 +

years of experience as leaders in consumer engagement

Reach
0 +

customers across the healthcare ecosystem

Scale
0 B+

digital consumer transactions annually

Security

HITRUST

Certified

and HIPAA-Compliant

Request a Demo

Health consumer empowerment starts here. If you’d like to see our products in action, schedule a personalized demo today.

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Solutions by Engagement

Solutions for Healthcare’s Toughest Challenges

From improving health outcomes across target populations to transforming daily operations, mPulse delivers a new standard for digital solutions.

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How we’re different

Why Choose mPulse?

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Proven Outcomes and Business Impact

Improve outcomes, quality performance, and retention while creating operational efficiencies through our technology.

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Designed Exclusively for Healthcare

Leverage purpose-built technology and robust partner integrations backed by 12+ years of healthcare expertise.

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Personalized and Targeted Engagement Strategy

Deliver high-impact digital experiences tailored to individual needs across your population.

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Unparalleled Insights

Inform enterprise strategy through intelligent predictions and experiential insights, optimized through our connected data layer.

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Configurable and Integrated Digital Products

Flexibly support diverse populations and business needs with our configurable suite of integrated products.

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Data Security and Compliance

Ensure the highest standards of data protection and adherence to healthcare regulations.

Enhanced Consumer Engagement

Forge stronger connections with consumers through personalized, interactive communication strategies.

Predictive Insights for Proactive Health Management

Advanced analytics enable you to anticipate health needs and optimize care delivery.

Streamlined Digital Experiences

Simplify and enhance the digital journey for both health providers and consumers.

Personalized Content Drives Informed Decisions

Deliver targeted health information that empowers consumers to make educated health choices.

Scalable Solutions to Satisfy Diverse Needs

Adapt and grow with the evolving demands of healthcare organizations and their consumers.

Data Security and Compliance

Ensure the highest standards of data protection and adherence to healthcare regulations.

More About mPulse »
Testimonials

Hear From Our Customers

“Boston Medical Center HealthNet Plan is a mission-driven organization, committed to consistently elevating our high bar for managing the care of vulnerable populations. Our partnership with Decision Point is another step toward raising that bar as new and advanced technologies become available that will improve the quality of care and experience for our members.”

Jeff Hunt, Chief Product and Marketing Officer at Boston Medical Center HealthNet Plan

“Medical Mutual is committed to improving the lives of our members by offering high-quality products and services. Each member’s experience with their health plan is critically important to us because it provides them with the right foundation to lead happier and healthier lives. Decision Point has enabled us to further our mission by helping us engage members more effectively.”

Mark Pencek, Vice President of Customer Experience at Medical Mutual

“mPulse enables us to leverage our information assets in a way that helps us enhance the quality of care provided to our members. These initiatives have resulted in more satisfied members and a double-digit reduction in avoidable hospitalizations.”

David Lemperle, SelectHealth

“Maintaining our high-quality standards to serve our patients to the best of our ability, lies in understanding our patients’ needs, preferences, and individual healthcare journeys. Our partnership with Decision Point has proven valuable in ensuring that we are making the most of our data assets and translating the insights derived into first-rate patient care and experience.”

Dr. Rahul Nayyar, Chief Medical Officer at Choice Medical Group

“mPulse takes this complex and diverse mobile market and creates simplified solutions to engage consumers. mPulse knows how to engage consumers given the rapidly changing market today. The new healthcare focus really illustrates their combined expertise and shows that they are committed to our industry.”

Scott Jesse, Director of IT, Delta Dental

“When consumers are active participants in their care, outcomes are better and costs are lower. DHIN creates value for its customers through leveraging technology to improve speed and quality of care, and mPulse is the ideal partner to assist us in more efficiently and effectively engaging consumers in their health. mPulse’s expertise and success in developing innovative solutions at the cross-section of healthcare and mobile qualifies them as a consummate partner.”

Randy, COO, mPulse Customer

CONTACT US

Take the First Step

Ready to revolutionize health journeys for your population? We’d love to speak with you. Fill out this short form and we’ll be in touch.

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