5500 North Service Rd Burlington, ON, L7L 6W6
About us
About MSI
Who We Are
At MSI, we are more than just a Managing General Agent (MGA); we are your trusted partner in navigating the complexities of the insurance landscape. Specializing in Property & Casualty and specialized markets, we provide tailored solutions that empower our broker partners to succeed.
Life At MSI
Our Values at MSI
At Modern Specialty Insurance (MSI), our
values guide how we work, how we treat one
another, and how we serve our partners and
their clients. These principles shape our culture
and define who we are — today and into the
future.
At MSI, our work is guided by four core values that define who we are, how
we collaborate, and the lasting impact we strive to create
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Collaboration & Respect
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Customer-Centric Focus
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Integrity & Accountability
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Innovation & Excellence
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Diversity, Equity & Inclusion
Diversity, Equity & Inclusion
We embrace the unique backgrounds, perspectives, and talents of our people. At MSI, we are committed to creating a fair, inclusive environment where everyone feels respected, supported, and empowered to succeed.
Kindness & Belonging
MSI is a place where everyone belongs. We embrace diversity in all forms — backgrounds, experiences, and perspectives — and create space for every voice to be heard. Respect, kindness, and inclusion form the foundation of our workplace culture. We hire the best, without bias, and support a safe, respectful environment for all.
Innovation & Excellence
At Modern Specialty Insurance, we strive to push boundaries and deliver outstanding results. Through continuous improvement, creative thinking, and a commitment to quality, we turn challenges into opportunities setting new standards of excellence for ourselves and the industry.
Kindness & Belonging
MSI is a place where everyone belongs. We embrace diversity in all forms — backgrounds, experiences, and perspectives — and create space for every voice to be heard. Respect, kindness, and inclusion form the foundation of our workplace culture. We hire the best, without bias, and support a safe, respectful environment for all.
Integrity & Accountability
At Modern Specialty Insurance, we act with honesty, transparency, and a strong sense of responsibility. We stand by our commitments, own our actions, and ensure that trust remains at the core of every decision we make. Doing what’s right even when no one is watching; defines who we are.
Customer-Centric Focus
At Modern Specialty Insurance, our customers are at the heart of everything we do. We listen, understand, and act with empathy - delivering tailored solutions that meet their unique needs. Every decision we make is driven by the goal of creating value and trust for our clients and partners.
Collaboration & Respect
At Modern Specialty Insurance, we believe that great ideas come from working together. By valuing each other’s perspectives, listening with respect, and supporting one another, we build stronger teams and deliver better results for our partners and clients.
Respect
Respect is non-negotiable. it’s a shared responsibility. We treat each other with dignity and understanding, regardless of role or tenure. Mutual respect strengthens relationships, fuels collaboration, and creates a positive work environment where everyone can thrive
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