Log in to your secure area
See our
user guide
or our FAQ
I've forgotten my username
To recover your lost username, please click on "Forgot your username or password".
You will then be asked to enter the e-mail address linked to your account. Once you have entered it, an e-mail reminding you of your username will be sent to you.
You will only receive this e-mail if the e-mail address you entered is linked to your myPrimobox space.
Please note: some email providers classify this email as spam. Remember to check your spam.
Didn't find your answer? We invite you to consult our FAQ.
You will then be asked to enter the e-mail address linked to your account. Once you have entered it, an e-mail reminding you of your username will be sent to you.
You will only receive this e-mail if the e-mail address you entered is linked to your myPrimobox space.
Please note: some email providers classify this email as spam. Remember to check your spam.
Didn't find your answer? We invite you to consult our FAQ.
I've forgotten my password
To reset your password, please click on "Forgot your username or password".
You will then be asked to enter the e-mail address linked to your account. Once you have entered it, an e-mail with a link to change your password will be sent to you.
You will only receive this e-mail if the e-mail address you entered is linked to your myPrimobox space.
Please note: some email providers classify this email as spam. Remember to check your spam.
Didn't find your answer? We invite you to consult our FAQ.
You will then be asked to enter the e-mail address linked to your account. Once you have entered it, an e-mail with a link to change your password will be sent to you.
You will only receive this e-mail if the e-mail address you entered is linked to your myPrimobox space.
Please note: some email providers classify this email as spam. Remember to check your spam.
Didn't find your answer? We invite you to consult our FAQ.
I have not received my login details (username and/or password)
Your login details will be sent to you when your first payslip is deposited in your secure myPrimobox space.
Depending on the information provided by your employer, you will receive your login details in an e-mail or in a paperactivation letter (sent to your home address).
If you have not received an e-mail or paper activation letter and your first payslip has already been deposited, we invite you to request a login via our contact form.
Depending on the information provided by your employer, you will receive your login details in an e-mail or in a paperactivation letter (sent to your home address).
If you have not received an e-mail or paper activation letter and your first payslip has already been deposited, we invite you to request a login via our contact form.
See our
user guide
or our FAQ
