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Missed calls. Long hold times. Delayed appointments. For many patients across the U.S., these frustrations are now a common part of trying to access healthcare. As workforce shortages continue to strain hospitals, clinics, and health systems, one critical function is often stretched thin: medical appointment scheduling. Patient scheduling is not just an administrative task; it […]

It’s no secret that the U.S. healthcare industry is facing big challenges in today’s world, from rising operational costs to staffing shortages. A critical yet often overlooked area that struggles with these issues is patient scheduling and member services. These functions are essential for smooth operations, patient satisfaction, and revenue cycle management, yet many U.S.