The AI Agent Platform for the Hotel Industry
Neo can handle over 80% of written guest communication to your hotel. You can deploy in under 1 day with no technical staff.
Spent daily by hotel staff answering e-mail
*McKinsey Study on Hotel Operations
Hotel guests wait 24+ hours for a reply
*Medallia Hospitality Study
Hotel guests book with the first 3 hotels that respond
*HospitalityNet, Revinate
Accurate, Reliable,
and Uniquely Yours
Customize Name, Logo, Colors & Tone
Your concierge looks and sounds exactly like your hotel, not a third-party tool.
Choose Which Tasks Neo Handles
Define which requests get automated. Everything else routes to your staff automatically.
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Upload
Documents, Pick Recommendations
Upload your spa menu, restaurant policies, partner details. Define which services to recommend and when.
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Skills
Pre-configured to handle 84% of hotel industry requests.
+ Custom Skills
Baby equipment rental? Birthday cake orders? Special occasions? Build custom skills for what needs automating at your hotel.
Trusted by luxury and independent hotels worldwide
Stay in Full Control of What Your AI Concierge Says and Does
Guests only get verified information from your knowledge base. Never hallucinations, never made-up details.
When human help is needed, your team gets thefull conversation. Guests never repeat themselves.
Your data stays secure. GDPR compliant, SOC 2 certified, enterprise-grade protection.
Results We’ve Seen
Inquiries Automated
Hallucination Rate
Increase In Upsells
Every Message Reaches
the Right Team
Guest messages from any channel automatically route to the right department. No separate systems.
24/7 availability on your website
Instant responses on
guests’ phones
Handling high volumes
without delays
Connects to Your Hotel's Ecosystem
I was skeptical about automating our inquiry process, but Neo transformed how we operate.
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Plans & Pricing
Launch Neo in 1 Day With No Technical Staff
Frequently
Asked
If you still have questions, send us a message. We are in the business of answers, after all.
Neo is an AI agent designed specifically for hotels. It handles all type of guest requests that come in either via website chat, email, or WhatsApp. Neo can connect to the hotel’s booking engine and answer questions about availability of rooms, experiences or spa & wellness. It can also answer general questions about opening hours, things to do, dining options and coordinate these across different hotel systems.
Guests can interact with Neo via the hotel’s website (i.e. webchat), email, or WhatsApp. Hotel has full discretion to decide which channels to switch on and use with Neo.
Yes. Neo speaks 95+ languages and automatically detects each guest's preference. Service quality stays consistent across all languages.
Neo stands apart from regular chatbots as the world’s first agentic AI built specifically for hotels. Powered by industry-leading language models and global AI infrastructure, it can be launched in minutes by non-technical staff and tailored to the exact skills the hotel needs. Unlike traditional chatbots that only respond to questions, Neo acts like a true hotel agent - handling real tasks such as making restaurant reservations or modifying bookings.
Neo is unique as it never guesses an answer. It transfers the conversation to the right person or department with full context. Your team sees everything discussed between the guest and Neo and can take over the conversation. At any point in time, you can add information to Neo’s knowledge base.
Neo launches in one day, and the launch does not require technical resources from the hotel. Tell Neo your hotel information in plain language (policies, pricing, offerings), and it starts learning on the job like a new team member. Updating its knowledge base is simple, with no coding required.
You can either upload documents (.doc, .pdf, etc.) or instruct Neo in plain language. For example, ‘Pool opening hours changed - they are now 7am-9pm’ - and it’s done. No coding required!
