Pricing
Netgrif Platform pricing is based on the number of internal users, external users, and chargeable events, plus optional scalability. Choose from pre-configured packages or contact us for a custom plan.
Recommended pricing packages
Starter
1 100 €
975 €
/ Monthly
/ Monthly, billed annually
Pro
4 350 €
3 900 €
/ Monthly
/ Monthly, billed annually
Enterprise
Contact us
Internal Users
Up to 25
Up to 100
Custom
External Users
2 500
10 000
Custom
Monthly Chargable Events*
375 000
1 500 000
Custom
Apps
Unlimited
Unlimited
Unlimited
Features
All
All
All
Workers (Scalability)
2
15
Unlimited
Service desk access
SLA
Environments
2
3
Custom
Trial version
1 month
1 month
*Chargeable Events include creating a case, executing a task, or changing data in a process instance. See FAQ for full details.
Comparison of Community & Enterprise Edition
Community
Enterprise
Licence type
Open Source
Proprietary
Workflow Engine
User management
LDAP
Authentication & Profile
Groups
Mail client
Business Rules Engine Drools
Event Log / Audit Log
Netgrif Admin
Netgrif Gateway
Netgrif Search node
gRPC protocol
Connection with IDM solutions
(OpenID Connect, SAML2.0)
Automated integrations
(OpenAPI3, SOAP)
Plugin management
Running as a module
As a microservice
Contractual guarantees
SLA support (up to 24/7/365)
Community edition – Free Package
Free Package
Community edition – Free Package
Includes:
- Free use of the Application Engine and Application Builder.
- Public access to the source code and documentation.
- Community support
Enterprise Edition – editional per unit monthly pricing
Unit Quantity
Monthly Price per Unit
Internal Users
1
25 €
22,5 €
/ Monthly, billed annually
External Users
100
25 €
22,5 €
/ Monthly, billed annually
Chargeable Events
10,000
25 €
22,5 €
/ Monthly, billed annually
Netgrif Platform Subscription & Support (S&S)
The Subscription & Support (S&S) package ensures you always run on the latest, most reliable version of the Netgrif Platform. It combines continuous delivery of updates with access to Netgrif service desk, helping you resolve issues and keep projects on track.
Beyond updates, you retain the right to use all versions released during your subscription, safeguarding your investment. For larger organizations, higher tiers also provide SLAs and tailored enterprise support to meet demanding operational and compliance needs.
Includes:
- Access to the Netgrif service desk for issue reporting
- Download new versions during the Subscription period
- Use versions downloaded during the Subscription even after the S&S has ended (Eligible for fallback licence after 36 months of payment).
- Source code for versions released during S&S
- Any prices are subject to change without notice and are not guaranteed. Prices don’t include VAT.
Minimal total monthly Subscription & Support size: 975 €
Frequently Asked Questions
The license price is based on three separate factors:
- Number of Internal Users
- Number of External Users
- Number of Events – including creating a case, executing a task, and setting data.
Each factor has its unit price. The total license cost is the sum of all three.
Chargeable Events are specific system events that count toward the Capacity and directly affect the Platform Fee amount. Only the following actions performed within the Netgrif Platform are considered chargeable:
- CreateCaseEvent – Creating a new instance of a deployed process.
- FinishTaskEvent – Completing (executing) a task within a process instance.
- SetDataEvent – Changing the value of a data field in a process instance.
A chargeable event is counted toward Capacity regardless of whether it is performed by a Human User or a Technical User (e.g., an automated system).
Internal User – A person employed by the Acquirer (or in a similar legal relationship) who has authenticated access to the platform for work-related activities connected to that relationship.
External User – A person with authenticated platform access who is not an Internal User.
Yes. The platform can be accessed publicly by anonymous users free of charge, with unlimited active sessions. Note: Although public access is free, any activity by these users still counts as an event.
Customers can buy pre-configured license packages that bundle user and event metrics at discounted rates compared to purchasing metrics separately. These packages:
Provide more pricing flexibility.
Reduce the cost of getting started.
Our SLA defines the quality and speed of support you can expect when using the Netgrif Platform. All subscriptions include guaranteed response times, while higher tiers extend coverage with faster resolution targets and priority handling. In the Enterprise Edition, we can provide SLAs up to 99.9% availability, including rapid incident resolution and advanced support options tailored to mission-critical environments.
An environment represents a dedicated instance of the Netgrif Platform that can be used for development, testing, staging, or production. This separation ensures safe deployment lifecycles, where new features can be validated without risk to live operations. Starter includes 2 environments, Pro 3, and Enterprise offers up to 7, supporting complex enterprise architectures and governance models with clear isolation between phases.
