Busy Sunday
Four calls.
One from an instructor who hasn't used one of our patch panels before, and can't find the document that tells how. We made sure to train the department admins so they could support instructors with this equipment, but I guess they like their Sundays off.
Two from campus security, reporting network down. Referred them to the duty cell phone, since I was (a) out of town, and (b) can't do unscheduled overtime without authorization from one of the directors who carry the duty phone. No sign of a general outage, so it may just have been their building.
And one from a colleague who's dealing with family issues. He had planned to come in on the weekend to configure a new switch for one building, but that didn't work out and he hoped I could handle it. So I came in at 7am and had the switch ready by 8am when a tech came by to deliver and install it.
One from an instructor who hasn't used one of our patch panels before, and can't find the document that tells how. We made sure to train the department admins so they could support instructors with this equipment, but I guess they like their Sundays off.
Two from campus security, reporting network down. Referred them to the duty cell phone, since I was (a) out of town, and (b) can't do unscheduled overtime without authorization from one of the directors who carry the duty phone. No sign of a general outage, so it may just have been their building.
And one from a colleague who's dealing with family issues. He had planned to come in on the weekend to configure a new switch for one building, but that didn't work out and he hoped I could handle it. So I came in at 7am and had the switch ready by 8am when a tech came by to deliver and install it.
