Pricing - Neubird

Q: What counts as a qualifying investigation?

A qualifying investigation is any new investigation initiated through automation or manually by a user. Both manual incident investigations and user questions constitute a new investigation. What is not a new investigation is a follow-up question in an existing investigation.

Q: Can you change plans later?

Yes, you can start on the free trial, move to per investigation once you’re confident in the value, and transition to Enterprise as you roll Hawkeye out across more teams and services.

Q: How do we get Enterprise pricing?

Click “Contact us” to connect to our team. We’ll review your stack, incident volume, and reliability goals, then propose an Enterprise plan with customer pricing, onboarding, and support aligned to your needs.

Q: Does heavy logging or verbose debug logs affect how much I pay?

No, the price per investigation is just that. Even if you ingest all logs at full resolution without filtering or sampling, your bill will NOT grow exponentially.

Q: If my applications autoscale will that impact my bill?

No, if you incur autoscale peaks where telemetry data grows exponentially, your cost per investigation will not change.

Simple, flexible pricing built to scale with your operations.

Agentic AI SRE pricing built for Engineering and DevOps teams.

Start with a free trial, then only pay for what you chose to investigate and when the investigations actually happen. When you’re ready to standardize incident response across the enterprise, our team will help you design the right plan. No hidden fees. No ingest cost. No storage cost.

Get up and running in minutes Designed for product-grade workloads

Start free trial Compare Plans

Choose the plan that fits your operations

All plans include a 14 day free trial. Start free, then pay per investigation as you grow, or select the plan that meets your operations.

Pay-as-you-go

Pay only per investigation

$25

Perfect for teams evaluating Agentic AI SRE solutions, or those that prefer a pay-as-you-go model.

Start Free

Ideal for pilots, proofs of concept, and small teams validating incident workflows.

Start with a trial, then choose either pay-as-you-go or the Starter Plan.

Agentic AI recommendations on live incidents

Connect core monitoring & alerting tools

You chose what to investigate

Standard runbooks and post-incident summaries

Email support and onboarding guides

Starter

20 investigations per month

$480

The Starter plan gives your team immediate access to autonomous root cause analysis.

This plan gives you essential capabilities at a predictable monthly rate.

Pricing is transparent and tied directly to the investigations NeuBird.ai manages.

Automated incident triage and enrichment

Access for SRE, DevOps, and incident command roles

Multi-signal correlation collapses thousands of alerts into a single, actionable incident

Link symptoms to change events, dependencies, and anomalies with transparent reasoning

Enterprise

Strategic partnerships for mission-crital operations.

Let’s Talk

For organizations standardizing incident response across multiple teams, regions, or business units.

Our team will work with you to design an investigation pricing model that aligns with your stack and compliance requirements.

Designed for organizations where uptime, compliance, and customer trust are non-negotiable.

Custom investigation definitions and volume tiers

Multi-region onboarding support

Dedicated success team and investigation program reviews

Security, compliance, and procurement support

Roadmap input and early access to new capabilities

Included in every plan

Whether you’re running a small SRE team or a global operations center, every plan starts with the same core Hawkeye capabilities.

Unified incident timeline and activity feed

Agentic AI recommendations during active incidents

Secure single sign-on (SSO) integration Slack/Chat based workflows for responders

Post-incident summaries and recommendations

Plan comparison

All NeuBird.ai pricing starts with an investigation-centric approach

Capability	Pay-as-you-go	Starter
Agentic AI assistant
Escalation workflows
Incident analytics and MTTR reporting	Basic
Custom investigation definition and SLAs	—
Advanced implementation support	—	—
Dedicated success team	—	—
24/7 Live support	—	—

Agentic AI assistant

Escalation workflows

Incident analytics and MTTR reporting

Basic

Custom investigation definition and SLAs

—

Advanced implementation support

—

Dedicated success team

—

24/7 Live support

—

Agentic AI assistant

Escalation workflows

Incident analytics and MTTR reporting

Custom investigation definition and SLAs

Advanced implementation support

—

Dedicated success team

—

24/7 Live support

—

Agentic AI assistant

Escalation workflows

Incident analytics and MTTR reporting

Custom investigation definition and SLAs

Advanced implementation support

Dedicated success team

24/7 Live support

Pricing FAQs

How does the pay-as-you-go price work?

With the PAYGO plan, you pay $25 per qualifying investigation that is managed end-to-end in NeuBird.ai. You get a monthly summary of investigation volume, along with the metrics your teams care most about.