Support & Software Assurance

Maintenance and Premium Support Services

Stay current with the latest updates, upgrades, and technical support—plus the option to add premium or 24/7 coverage for mission-critical environments.

SEE PLAN OPTIONS

Maintenance and Standard Support

All Maintenance Plans include software updates, upgrades, and standard technical support—so you stay current, supported, and ready for every production.

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Yearly maintenance coverage

The Maintenance Plan is optional. A cost-efficient method to access a year of major updates to our software as well as receiving any new features, design templates, integrations, and fixes that are released.

Your first year is complimentary with your purchase of a Captivate or TotalFX Perpetual License!

Check your maintenance plan status/eligibility.

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Standard Support Included

Maintenance includes access to NewBlue technical support during business hours, with prioritized response based on issue severity.

Check your maintenance plan status/eligibility.

The Perfect Plan For You

Captivate Broadcast Maintenance Plan

$999 / year

  • Billed annually.
  • First year is included free with purchase of a Captivate Broadcast perpetual license!
  • Includes all future product updates, new features, and priority support as long as you are enrolled.

Captivate Sport
Maintenance Plan

$299 / year

  • Billed annually.
  • First year is included free with purchase of a Captivate Sport perpetual license!
  • Includes all future product updates, new integrations, and priority support as long as you are enrolled.

Captivate Present Maintenance Plan

$199 / year

  • Billed annually.
  • First year is included free with purchase of a Captivate Present perpetual license!
  • Includes productivity and social data controller updates, new lower thirds, full screen titling, and more.

TotalFX
Plan

$99 / year

  • Billed annually.
  • First year is included free with purchase of a perpetual license!
  • Includes all future product updates, new features, and support as long as you are enrolled.

Upgrade Your Support Coverage

For teams that require faster response times or 24/7 critical issue support, NewBlue offers premium support upgrades beyond Maintenance.

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Gold Support —
Premium Upgrade

Gold Support is ideal for teams who want priority response targets and expanded support channels during business hours. Includes:
  • Online Case Submissions (9am-6pm PT M-F)
  • Case Submission Target Response Time - within 4 business hours
  • Phone Support (9am-6pm PT M-F) - Scheduled based on issue following case submission
  • Eligible for Scheduled Remote Access Services (RAS) - Scheduled based on issue following case submission
  • Eligible for Escalation to Developer Support with High Priority
  • Available as an annual add-on with active Maintenance
Contact Sales for Premium Support
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Platinum Support —
24/7 Critical Coverage

Platinum Support is our highest level of service for live production environments where downtime is not an option.
  • 24/7 support coverage for Priority 1 (critical) issues
  • Fastest escalation and response targets
  • Advanced Replacement included for Fusion systems
  • Phone, email, and remote access support
Contact Sales for Platinum Support

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