Personalized
Spark understands the individual employee and their setup.
Context-aware
Spark acts based on what’s happening right now, not generic rules.
Fully autonomous
Spark detects, decides, and resolves issues end to end instantly. Zero tickets.
Simple for employees. Powerful for IT.
A frictionless experience on the surface, with real-time analysis and action underneath.
A new standard for IT
Spark operates as a highly experienced IT agent, using real-time understanding of the employee’s environment to resolve issues immediately, without tickets or delay.
Work is disrupted
Employees have IT needs from how-to questions to laptop fixes to access requests.
Spark engages
Employees reach out to their personal IT agent through current tools and processes.
Spark resolves
A contextually aware real-time IT analysis is run and an agentic fix is implemented.
Work continues
Minutes later the employee is back to real work, no help-desk escalation necessary.
Scaling IT through employee experience
Spark gives IT leaders a system that scales by resolving issues directly with employees; absorbing growth, change, and complexity while maintaining control and continuous improvement.
Clear, measurable impact
Spark quantifies productivity gains and ticket reduction to help quantify cost savings. IT leaders can report results with confidence, backed by real operational data.
