This story reminded me of my own occurrence where a former boss of mine emailed me out of the blue to raise what she considered a genuine complaint received from her colleagues about me.
Bit of backstory now. I work as a Revenue Protection Officer for a train station at an airport. Part of my duties is to ensure passengers are traveling with valid tickets or at least have proof that they have a ticket in their possession.
What I quickly found out was that on the first train into the airport, a lot of my former colleagues in my former job (flight attendants) would not buy a ticket. This changed when we installed automatic gates at the airport, and so now, what we find is that after this train pulls into the station, you will see maybe two or three chancers (opportunists) standing around, in full flight attendant uniform, looking at their phones. This is a dead giveaway that they are buying a ticket in order to get through the barriers.
It’s important to note that should you not notice this occurring, the barriers will open on a chancer scanning through. That is why we have devices that pick up the timestamp when the ticket was bought. This then falls under the parameter of the Penalty Fare scheme; they did not have a ticket for their journey.
Apparently, I’ve picked up a reputation in my old base for penalising chancers if and when I catch one. I woke up yesterday morning to the following email from my former boss. HR was also tagged in the email.
Former Boss: “Hello [My Name],
I hope this email finds you well.
I am emailing you today to make you aware of certain complaints raised about your conduct in penalising staff members traveling to the airport via train at [Train Station].
I would like to remind you, [My Name], that asking our staff for proof of address, their full name, or access to their personal details is a breach of their GDPR. I will ask you to please cease this behaviour immediately, or we will be compelled to seek legal action against you.
Kindest Regards,
[Former Boss’s Name].”
To explain the context of this email. Asking fare evaders for proof of address, details including their names, or a bank statement to confirm legitimacy, is a protected enforcement protocol as per the Railway Bylaws of 2014. It’s also worth mentioning that not carrying a valid ticket, when you have the option to buy it at the initial station, is not strictly a Penalty Notice event. If you have the ability and are qualified as such to do so, you can, as a Revenue Protection Officer, issue a Court Summons document.
My rights to investigate, therefore, are totally valid; she has no power to suggest otherwise.
Having said that, I could not help but laugh when I read this email. Who the f*** does my previous boss think she is? I decided after a while to reply. I cc’d my boss and my company’s HR team as well to make them aware of this email.
Me: “[Former Manager]
I must say, I am ever so slightly appalled by this demand.
As I am sure you will agree, as a fellow professional in the transportation industry, when you use public transport, you are agreeing to that company’s terms and conditions, or even its conditions of carriage, would state in no uncertain terms that you, as the passenger, pay for the services rendered or otherwise face the consequence of a penalty fare.
On that note, I would like to inform you that a penalty fare is, by all means, a civil order for fare evasion. The actual consequences range from court hearings and potential criminal charges, which, in respect of your employees, would therefore mean termination. I would like you to consider that going forward.
If I, as a Revenue Officer, find that on a very regular occurrence your staff are traveling without the valid means to justify their usage of [Train Company], then they are, by law, subject and liable to a penalty. Given that this ‘behaviour’ is totally in line with my responsibilities as a [Train Company] employee, I simply will not cease this activity.
As I am sure you will understand, the fact is that your staff continue to deliberately not abide by what any person would understand is common sense – I would not be able to get on board a plane today without buying a ticket for it first. It is the same policy that applies to the trains.
Having said that, I would now consider this matter dealt with and closed. If you have any further complaints or observations, feel free to submit them to the attached email addresses.
Have a wonderful day,
[My Name].”
Not surprisingly, I did not get a reply from her or her HR team. My boss thought my response was hilarious, though.