OPERATIONAL CUSTOMER PULSE AND CX SURVEYS
The all-in-one CX Platform
NPS, CSAT, CES, CX surveys and AI
Know what your customers are experiencing right now and take action with the CX that makes your customer experience data operational. Plug-in nps.today to all your customer engagement systems and channels and automate your Customer Experience program. Fast to implement, simple to respond to – and easy to act on.
HOW nps.today WORKS
Plug your CX Platform directly into your Customer Systems and Channels
Unify and automate your survey program across the entire customer journey. nps.today connects all your scattered customer engagement systems automatically pulling all your CX data into one place, and feeding it back into your daily tools and platforms.
Moving to automated and operational CX
Turn Your Customer Experience Radar on
Stop waiting for quarterly surveys to tell you what went wrong. Turn on a real-time customer radar that captures feedback right after interactions—and helps you act before issues grow.
CX radar
Plug in one unified CX Radar across the entire customer journey
Break down survey silos
Break down survey silos and manage your feedback program centrally across teams
Move from hindsight to foresight
Real-time feedback plus automated actions drives faster recovery
Trigger any survey type
This includes NPS, CSAT and CES based on interactions and CRM/engagement data
Integrated in daily work
Work with CX inside your existing Customer Systems
1
Measure
Trigger surveys based on customer data and interactions
2
Understand
Share customer experiences with customer facing employees
3
Act
Follow-up and recovery actions based on Customer Pulse
Trusted Clients
See what out customers say about us
Every day we help customer focused organizations across the globe deliver outstanding experiences
React and Transform – Instantly
Turn Feedback into Insights and Actions – Automatically
REACT and Close the Loop AI POWERED
- Customer Pulse inside your systems
- Customer view including CX
- Automated recovery actions
- AI powered action suggestions
TRANSFORM and Improve
- Enrich feedback with AI
- Get the bigger picture
- Interactive drill down to details
- Ask the AI Feedback Assistant what to do
Get started Today
Unify and operationalize Your Customer Experience
Truly Professional Services – in Every Sense of the Word. The CX platform is plug & play, but you may need help on best practices, custom solutions and integrations. Our SaaS and CX experts help you set-up and drive your successful CX program.
You get:
- Templates, guides and best practices
- Industry-specific solutions and advisory
- A CX partner who takes full responsibility
- Best in class support
