One Platform for all your Customer Experience Surveys
Any CX Survey Creation and Response Management
One Common Platform for One Common Customer Pulse and general CX surveys.
Customer pulse
Rating and main reason
The standard NPS, CSAT and CES pulse surveys in all channels and full customer system plug-in support.
Extended Pulse
Pulse and additional Questions
The Customer Pulse extended with up to 5 additional ratings, questions, comments etc. Still easy to set-up and respond to.
General surveys
and questionnaires
Use the same nps.today platform for both customer pulse and your general CX surveys.
Powerful Yet Simple
Customer Pulse Campaign set up
Anybody can set up customer pulse surveys
Setting up surveys in advanced survey systems or inside your CRM system, contact center system, service system etc. is usually complex and requires specialist resources. And you end up with survey silos across systems.
With nps.today campaign manager for customer pulse, anybody can easily set up your own branded surveys.
Rich Featured and Flexible
General CX Survey and Questionnaire set up
Advanced features for advanced surveys
With nps.today Advanced Survey Module, you can build almost any kind of CX survey with rule-based logic.
Advanced Survey Module is based on the de facto Survey JS standard, which comes with many advantages like using AI to set up your survey for you.
CX Campaign Features
Automated Survey Triggers
Send out surveys when it makes most sense to you customers. Set-up automated survey based on transactions and data in your customer engagement systems. Avoid time-consuming IT projects with plug-in integrations.
CX Excellence and Survey Logic
Avoid spamming your customers with CX program logic across all your surveys in the customer journey. Ensure relevant timing, handle reminders and make sure you don’t ask anybody questions that are not relevant to them.
CX Closed Loop
Make sure the right employees takes the right actions. Set up notifications and alarms based on experience and the 0-10 rating. Automate follow-up task creation with reminders and escalation directly in your CRM system, service system etc.
Omni-channel: Full support for all your channels
One Survey Format, Every Channel
Deliver Customer Pulse surveys through any channel — from one powerful platform
nps.today gives you full control to reach customers wherever the experience happens — email, SMS, CRM-generated mails, support portals, apps, or even on-site via QR codes. Deliver personalized, branded surveys with smart flow and click-to-respond rating boxes — even when sent from third-party systems.
Key Features:
- Embed clickable 0–10 rating boxes in system-generated emails
- Launch surveys from email, SMS, websites, chat, apps, QR codes, and more
- Maintain known respondent tracking, even outside native channels
- Ensure consistent branding and logic across all delivery formats
- Trigger via API, Outlook, CRM, manual send, auto-upload, or any external system
- RCS support coming soon — Customer Pulse surveys directly in messaging apps
Whether triggered automatically or sent manually, you always maintain full control over how, when, and where you collect feedback — without compromise.
Cross-Platform: Feedback Where It Matters Most
Bring Customer Feedback into Everyday Workflows
With nps.today, feedback becomes a natural part of your team’s daily tools and routines. Our powerful plug-ins integrate directly with your CRM, service desk, or contact center systems — so your employees can respond, follow up, and improve without ever leaving the platforms they already use.
Key Features:
- Native plug-ins for Dynamics, Salesforce, Zendesk, Genesys, and more
- Trigger surveys and see feedback from within customer records
- Create follow-up tasks and track recovery actions without switching tabs
- Unique Outlook Integration: Send surveys to meeting participants and view CX insights from inbound emails — right inside Microsoft Outlook
Your Personal Feedback App
The Feedback App — Empower Every Employee
Built into many of our plug-ins and also available as a standalone web app, the Feedback App gives your employees direct access to customer feedback and their own CX performance. Whether embedded in your systems or launched in a browser, it brings accountability and insight to the frontline.
Key Features:
- View customer responses in real time — filtered by role and access
- Track your own NPS or satisfaction performance over time
- Use it in-browser or embed via widget/iFrame into your own applications
- Makes feedback visible and actionable at every level of the organization
From Feedback to Transformation
Turn Insights Into Action with the best AI and BI tools
Going beyond individual surveys, nps.today helps you understand the bigger picture. Use the leading analytics and AI tools to enrich feedback data uncover trends, root causes, and the drivers that shape your customer experience — all from within the same platform.
Key Features:
- Text translation, analysis and sentiment detection from open comments
- Dashboards tailored to roles, regions, or teams
- Identify root causes — directly from survey logic or with AI-powered analysis
- Segment results by channel, product, journey stage, and more
- Spot patterns and identify areas for product or process improvement
- Prompt your feedback with the AI Feedback Assistant
Ready to Simplify and Elevate Your Customer Experience?
Start with a demo – and experience the power of one scale and one platform.
