Support
You’ll find direct links to the tools, guides, and contacts you need for both portal support and customer support. Use this page as a quick starting point to access the help that’s most relevant to you.
Portal Support
Knowledge Base
Online searchable knowledge base provides 24/7 access to articles and videos showing users how to use OEC solutions and best practices.
In-app Guide
Embedded walkthroughs guide users through setting up OEC solutions and explain how to use key functionality.
Resource Center
Check out our library of resources designed specifically to help customers access tips and insights into OEC software solutions and services.
Customer Support
Customer Support (Inbound Assistance)
PHONE
English (EMEA & APAC): +44 (0) 844 247 3577
English (US & CAN): 1-888-776-5792 (Option 1)
French (US & CAN): 877-824-4813
Spanish (US & CAN): 877-301-4854
Spanish (Mexico Only): 800-283-3458
Spanish (South America): 56-800-231-114
CHAT
Available in OEC applications
Customer Success
Four teams work with customers through their growth process: Onboarding (first 3 months), Shops, Optimization (existing customers), and Retail.
Use the Customer Success Map to locate your Success Specialist across North America and Canada. (Navistar Customer Success Map)
Not enrolled? Sign up Today.
Contact Support
Looking for additional support options? Get in touch with our Support Team for expert guidance.
