These days most supermarkets offer customers the option of scanning and bagging their own shopping: but does it save time ? Well, not if you want to buy booze or other ‘restricted’ items, and have to wait for a member of staff to assist, or you are panicked by a robotic voice shouting at you about an offending item “in the bagging area”: and recent surveys have shown that most of us much prefer to be served by a real live checkout assistant.
So,the other day when I called in at the local ‘mini-mart’ for a bottle of wine, I fell in behind two or three people waiting at the two manned checkouts. Each of them only had a couple of items but they ignored the empty self service aisle.
The next time I looked at the ‘do it yourself’ checkout someone was rapidly scanning away and quickly obeying the robots commands. He had no trouble paying with cash, grabbing his change and bagging his goods. Then he was out the door in a flash !
Oh! .. I nearly forgot to mention that he must have been about …
… six or seven years old !







