Integrations

Instagram
Draft, schedule and post videos, images and carousels, reply to comments on posts and respond to DMs to keep the conversation flowing. Then use Orlo Analytics to view your all important stats.

Facebook
Draft, schedule and publish posts, including images and videos. Target based on age, location, gender and relationship status, boost your most important updates and access all of your stats. Option to add Chatbot.

LinkedIn
Draft, schedule and publish your corporate updates, including images and videos. Interact on LinkedIn messaging and groups and boost your most important updates, then view your all important stats.

Nextdoor
Be a part of the conversations that matter by creating, scheduling and posting content to Nextdoor. Share timely, geo-targeted, hyper-local content with the citizens you want to engage the most.

TikTok
Use the power of video to engage your audience on TikTok. Draft, schedule and post videos directly to the platform or add your videos to the asset library for future use. Use Orlo’s Analytics to view all your stats.

X
Draft, schedule and post posts including images and videos. Create threads, respond to replies and DMs. Take your engagement a step deeper and send surveys or set up Chatbot to answer your FAQs.

YouTube
Engage your audience on YouTube by scheduling and posting videos. Respond to comments, store your videos for the future in the asset library and use analytics to view your all important stats.

Bluesky
This emerging social media channel offers public sector organisationsorganizations and their audiences an alternative to traditional networks, with an emphasis on user control, privacy and freedom of expression.

Threads
Engage with your community on one of the newest social networks around. Getting in front of this new, growing audience couldn’t be easier with Threads management through Orlo.

Live Chat
Auto route chats to available agents, exchange images and files from within the chat window, integrate Chatbot, add notes that flow straight into your CRM, create audit trails of every chat and analyse trends.

Chatbot
Set up Chatbot to work with Live Chat, Facebook Messenger or Twitter DM’s. Use your existing FAQs or knowledge base to get started, then use the insight gained from Chatbot to identify gaps and improve.

SMS
SMS are still a hugely popular way for citizens to engage. Let them contact you in the way they prefer and respond to them via the same channel. View your chats alongside all your other digital interactions in the Orlo Inbox.

Instagram
Everyday your citizens are talking about what matters most to them. Listen in and analyse trends in your DMs and comments to identify key themes and topics, or search for keywords to see if they’ve mentioned something important to you.

Facebook
Everyday your citizens are talking about what matters most to them. Listen in and analyse trends in your DMs and comments to identify key themes and topics, or search for keywords to see if they’ve mentioned something important to you.

Nextdoor
Everyday your citizens are talking about what matters most to them. Listen in and analyse trends to identify key themes and topics, or search for keywords to  see if they’ve mentioned something important to you.

X (Twitter)
Listen in for mentions of specific keywords, phrases, accounts or handles. Track reposts to understand post popularity or exclude them to focus in on unique results. Push results to your Orlo Inbox to engage directly.

YouTube
Everyday your citizens are talking about what matters most to them. Listen in and analyse trends to identify key themes and topics, or search for keywords to  see if they’ve mentioned something important to you.

PowerBI
Access your entire data set from within PowerBI so you can slice and dice, build reports and dashboards and view your Orlo data alongside the rest of your business intelligence.

Tableau
Access your entire data set from within Tableau so you can slice and dice, build reports and dashboards and view your Orlo data alongside the rest of your business intelligence.

Looker Studio
Access your entire data set from within Looker Studio so you can slice and dice, build reports and dashboards and view your Orlo data alongside the rest of your business intelligence.

Qlik
Access your entire data set from within Qlik so you can slice and dice, build reports and dashboards and view your Orlo data alongside the rest of your business intelligence.

Insights
Whether you’re tagged directly or mentioned in passing on social, blogs, forums and review sites Insights will ensure you don’t miss a thing. Get alerted to trends as they emerge and understand their scale and impact.

Giphy
Bring your conversations to life by seamlessly accessing 1000s of your favourite gifs and embedding in to your digital interactions.

ChatGPT
Orlo’s Generate tool is underpinned by ChatGPT the most advanced AI chatbot to exist. Use it to drive efficiency by creating compelling posts, rephrasing existing ones and to auto find the most relevant hashtags for you.

Live Chat
Auto route chats to available agents, exchange images and files from within the chat window, add notes that integrate straight into your CRM, create audit trails of every chat and analyse trends.

Chatbot
Set up Chatbot to work with Live Chat, Facebook Messenger or Twitter DM’s. Use your existing help articles or knowledge base to get started, then use the insight gained from Chatbot to identify gaps and improve.

Zendesk
Seamlessly create cases based on your conversations, attach conversations to cases, search for cases and individuals and route conversations to the most appropriate agent.

Dropbox
Access your Dropbox account from within Orlo to manage your digital assets and enable easy access for compelling content creation.

Google Drive
Access Google Drive and all the files you store there from within Orlo to manage your digital assets and enable easy access for compelling content creation.

Power Automate
Use Orlo triggers to work alongside Microsoft and share conversations based on their content. Send a message on Teams, create a Word doc or populate an Excel spreadsheet, the choice is yours.

Webhooks
Create a holistic view of the omnichannel customer experience and automatically map out every social conversation alongside your wider data from across the business.

Triggers
Set up rules so that every time a message comes in it is automatically routed to a particular agent, marked as actioned or any other action you see fit. Base the rules on things like topic or who or where it’s come from.

Zendesk
Seamlessly create cases based on your conversations, attach conversations to cases, search for cases and individuals and route conversations to the most appropriate agent.

Google Analytics
Access of all the stats you know and love from Google Analytics so you can track the value and ROI of every post.

Orlo Link Shortener
Add custom UTM parameters when you share content so you can track clicks, conversions and traffic from your posts and campaigns.