Auditing
Orlo’s suite of auditing features enables you to see the end-to-end history of your social activities – from inbound and outbound conversations to the entire cycle of a post. Whether you need to keep a record for your own audit trails, a complaint, or even legal cases, Orlo has all the info you need.
Built for local governments
We’re proud to be trusted by more than 400 public sector organizations.
Total peace of mind
Orlo’s unified platform means that all of your inbound and outbound messages are available in one Unified Inbox. Wherever the exchange happens, easily and securely export it all at the click of a button
Tamper proof technology
Orlo’s unique tamper proof feature means that all exported data is associated with a unique id, ensuring that nothing can be manipulated, changed or deleted. Leaving the data so secure that it can be used as admissible evidence in court.
A 360 degree view
Track the history of all inbound messages into the Inbox and published posts in the Outbox. Whether you want to view actions taken, changes in sentiment, add notes or simply understand who has been dealing with it, it’s all there.
Learn, tweak, repeat
Whether you want to review your most successful interactions or learn from things that might not have quite gone to plan, Auditing will let you map that journey from beginning to end.
Schedule a demo
Here’s what to expect:
Orlo products and features
Surveys
Capture direct, indirect and inferred feedback. So you can listen to all of your community.
Benchmarking
Understand what’s happening within your sector and how you compare at a glance.
Social Listening
Listen to and understand the needs of your community with social media listening.
Analytics
Interpret your data and create impactful reports that show the value of your work.
Content Calendar
Plan, create, approve, schedule and manage all of your campaigns in one place.
Content Creation
Use our content creation tools to publish engaging, relevant and timely content.
Reviews
Monitor, respond to, and amplify your reviews to understand what matters most to your community.
Post Boosting
Ensure your most vital updates get in front of the right people, at the right time, for greater reach, clicks and engagement.
Chatbot
Increase team capacity, save your agents’ time and decrease cost-to-serve by reducing 50% of inbound queries.
Live Chat
Be there when your community need you most by responding instantly with Orlo’s live chat feature.
Orlo Insights
Combine the power of Social Listening, Media Monitoring and AI, developed with the Public Sector in mind.
Scheduling Tools
Use the content calendar to plan ahead and schedule social media posts at peak times to boost engagement.
Social Archiving
Archive social media posts with ease, archiving is built in to the Orlo platform as standard.
Read our Customer Stories
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Trusted across the public sector
Carolyne M.
Digital Team Leader
“Orlo gets my vote!”
As a customer service tool it is fantastic and we found it invaluable for emergencies such as weather, to get the team on message for getting crucial information out quickly.
31 reviews (4.4 out of 5)
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