Frequently Asked Questions
Find quick answers about Passpack, security, features, setup, and account management.
Unfortunately, for security reasons, Passpack cannot recover a lost or forgotten PackingKey to a main admin account. The Packing Key is the unique User-Defined encryption key that keeps the user's information highly secure. Passpack and its employees do not have access to customer Packing Keys to ensure security and privacy. Please keep your Packing Key private, safe, and secure. A Date Recovery Kit can be downloaded from the app. This should be stored in a very safe location, such as a private safe.
Yes, the administrator can recover a Team Member's account Packing Key so they can regain access to their account. The Team Member Packing Key is retrieved from the License Manager in the administrator's account. Information on the feature can be found in the documentation https://docs.passpack.com/, or don't hesitate to get in touch with [email protected] for assistance with this feature if required.
Please get in touch with Passpack Customer Service [email protected], and our team will assist you in regaining access to your Passpack account. When Two-Factor Authentication is enabled, Passpack provides 10 emergency codes that allow users to log in and reset their 2FA preferences from within the application. Please keep these emergency codes safe.
Yes, Passpack does support a complete multi-administrator structure for larger organizations. This is a Business plan feature that requires an upgrade from the Teams plan. Once multi-administrator is enabled, the organization's owner can appoint as many administrators as needed. The appointed administrators have complete control and visibility of Password access to the organization. The feature is handy for offloading a central administrator's workload and distributing responsibility. Information on this feature can be found at https://docs.passpack.com/, or contact [email protected]
Yes, Passpack can generate a wide range of Team Member activity reports for administrators. The reports include details such as Password utilization, Team Member login activity, and Password access. As well as Team member password utilization, password utilization across the entire organization, and more. Passpack can customize reports for specific customer requirements if required. Please contact [email protected] for further details.
Yes, Passpack supports SSO with Microsoft Azure and Google Workspace. In addition, Passpack is expanding its integration capabilities with SAML 2.0-compatible identity providers. Please get in touch with Passpack for specific SSO requirements at [email protected]
Passpack embodies the Zero Knowledge Security Model, providing the highest level of security and privacy. When setting up a Passpack account, each user will be asked to define a unique, secure Packing (encryption) Key using the AES-256-GCM advanced encryption standard. Decryption of passwords and credentials occurs only locally on the end user's device, never in the cloud or on Passpack servers. No one has access to data stored in a Passpack vault except the account owner.
Yes, Passpack is SOC 2 Type 2 certified and only engages with companies that are most regarded and independently verified for data security, confidentiality, integrity, and regulatory compliance. https://passpack.com/privacy/
Passpack employs military-grade AES 256-bit end-to-end encryption for all password credentials and stored metadata, including items such as Passwords and Names. URLs, e-mails, and IP addresses are used to protect information during transit and while at rest.
Passpack's software is constantly monitored for malware and updated to provide our customers with the latest technology and data protection. Passpack partners with third-party experts and independent security researchers to perform regular penetration testing against emerging threats across all solutions and systems.
