The omnichannel super agent: Creating a consistent ACX experience

Loyalty program inquiry

Help customers access and manage their travel rewards or loyalty benefits.

Manage or update booking

Let customers change passenger info, seat selection, or meal preferences.

Subscription cancellation and refund eligibility

Manage cancellations and refunds with clarity.

Coverage explanation and eligibility checks

Help policyholders understand what’s covered and check eligibility in real time.

Loyalty program inquiry

Help players track rewards, understand tiers, and redeem points with ease.

Track status of deposits

Automate deposit investigations for customers reporting missing or delayed funds

Cashback status and history

Track cashback earnings, balances, and redemption options in real time.

Balance discrepancies

Resolve wallet, credit, or points issues quickly to maintain player trust.

Status check

Keep customers informed about outages or maintenance.

Finding in-network providers

Help members locate doctors, clinics, and specialists covered by their plan.

Claims status

Give members fast, accurate updates on submitted claims.

Password reset

Help customers recover account access quickly and securely.

Rules clarification

Help players understand game rules, payout policies, and promo terms.

Booking flight tickets

Let customers search and book flights with real-time results.

User’s current plan and cost

Let customers check their subscription details and billing information.

Proof of insurance

Give policyholders instant access to their policy documents.

Returns and refunds

Streamline returns and refunds with automated eligibility checks and policy enforcement.

PIN or password reset

Securely reset PINs or passwords so customers can quickly regain account access.

Policy inquiries

Answer member questions about coverage, benefits, and policy details with confidence.

Order modification and cancellation

Enable customers to change or cancel an order before it ships.

Order tracking

Automate order and delivery updates to keep customers informed.

Flight status inquiry

Give customers real-time flight updates and travel details.

Claims status

Keep policyholders informed with real-time claim updates.

Reward or promo eligibility

Help players check if they qualify for bonuses, offers, or free spins.

Updating personal or dependent information

Streamline updates to personal or dependent details on a policy.

Billing and payment assistance

Help members understand bills, payment options, and resolve issues.

Subscription status and management

Give customers full visibility into their subscription.

Policy changes or endorsements

Enable policyholders to update or modify existing policy details.

Purchase and order initiation

Help customers start a new order with guided steps and real-time validation.

Account creation and verification

Guide users through secure sign-up and verification.

Flight change or rebooking

Let customers easily update their reservations—without waiting on hold.

Promotions, discounts, and loyalty

Help customers access promo codes, discounts, or loyalty rewards.

Lost or stolen card replacement

Help customers quickly report and replace a lost,stolen, or compromised card.

Policy renewals and processing

Manage policyholder renewals quickly and consistently.

Loan repayment extension

Change loan or cash advance repayments in real time.