Knowledge Base Administrators and Moderators Guide Roles and Permissions

Roles and Permissions

Permissions are assigned to Roles, which are groups of people that administrators create and manage. Thus, you do not grant permissions to people individually. Instead, you grant permissions to Roles, and then you assign specific people to those roles.

There are some default roles:

  • World: Represent anyone who might visit your site. If your community is completely private, you won't see the World permission role at all, since private sites are not open to the "world."
  • All Members: Represent all registered members of your site.
  • SuperAdmins: Represent people who can do ANYTHING on your site. They are they only role that can do some functions such as Billing, adding Subgroups, and establishing Premium Memberships. Limit membership in this role only to people who can be trusted to manage everything on your site.
  • Admins: Represent people who can perform many administrative tasks on your site. The only administrative tasks they can't perform are tasks reserved for Super Admins only.

There are other default roles that appear depending on which features the site are. enabled. For example, if you enable chat, the "Chat Moderator" role will automatically appear.

Updating Roles and Permissions

Roles and Permissions are found by clicking on Manage > Settings in the General category. You can access separately but they work together.

In the Roles area, you will see all existing roles for your site. When you click on the role, the details will pop up.

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To add members to the Role, click on the Members Tab. Then click on Add Members. You will add the Member (must be a registered member) to the Role and can even send a personal message to their email notifying them that they are added to this new role.

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To update Permissions for the Rile, you will click on the Permissions Tab, assign the permissions you want for this role, then Update Your Permissions.

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Alternatively, you can assign permissions via Manage > Settings > General > Permissions. In that area, you can view each permission and assign to the already established Roles.

Creating New Roles

Via Manage > Settings > General > Roles, click on "Add Role." You'll be prompted to name your new role.

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Then, follow the same instructions listed above for adding members and permissions to your new group.

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