Benchmark against top e-government platforms to compare your platform's global standing. The report is tailored for { C-level executives and project teams } to understand the path to excellence.
[ Australia
]
[ Canada
]
[ Colombia
]
[ Denmark
]
[ Estonia
]
[ Finland
]
[ France
]
[ Iceland
]
[ New Zeland
]
[ Poland
]
[ Qatar
]
[ Sweden
]
[ UAE
]
[ UK
]
{ The value for you }
[ Equip yourself with in-depth analysis ]
Strategic insights for decision making
Analysis, examples, and user feedback from worldwide implementations to support your strategic decisions.
Benchmarking and competitive analysis
Understanding where your platform ranks against global e-government benchmarks to identify areas where you can take action.
Best practices and innovative solutions
A wealth of knowledge about successful strategies, technological innovation, and user-centric design principles is broken down into actionable best practices and practical recommendations.
[ Learn from the best ]
Enhance customer experience and engagement
CX examples and user flows from award-winning e-government platforms worldwide.
[ Equip yourself with in-depth analysis ]
Strategic insights for decision making
Analysis, examples, and user feedback from worldwide implementations to support your strategic decisions.
Benchmarking and competitive analysis
Understanding where your platform ranks against global e-government benchmarks to identify areas where you can take action.
[ Learn from the best ]
Enhance customer experience and engagement
CX exam ples and user flows from award-winning e-government platforms worldwide.
Best practices and innovative solutions
A wealth of knowledge about successful strategies, technological innovation, and user-centric design principles is broken down into actionable best practices and practical recommendations.
Download the Report: { State of CX in e-Government Platforms }
Embracing /digital transformation/ is essential for governments to develop truly citizen-centric services and bridge digital divides.
Kamil Tatol
CEO at Flying Bisons
People expect governments to tailor services to their needs similar to the personalized experiences offered by the private sector.
Bevan Hannan
General Manager, Communications Division, Services Australia
The report is the single source of truth you need to build a successful /citizen-centric platform/ that will set global standards.
Łukasz Kowalski
Founder at Flying Bisons
People expect governments to tailor services to their needs similar to the personalized experiences offered by the private sector.
Bevan Hannan
General Manager, Communications Division, Services Australia
The report is the single source of truth you need to build a successful /citizen-centric platform/ that will set global standards.
Łukasz Kowalski
Founder at Flying Bisons
Proven methodology
Platform mapping
All selected platforms were mapped precisely and evaluated on overall usability and clarity, focusing on the most important screens, processes, and services.
User flows
Using user-flow diagrams, we visualized key services, as well as all login and registration processes.
Information architecture
We visualized the platform's information architecture, exploring 1,000+ screens to shed light on the content structure of pivotal sites.
Flying Bisons Scoresheet
We created the Flying Bisons Scoresheet to evaluate each country's platform. 16 separate indexes were used to assess usability, customer experience, and scalability on each e-government platform.
User research
In a quantitative study, users from seven countries were asked to complete a task on their national government platform and answer questions to evaluate their experiences.
UX audit
We conducted a comprehensive, expert UX audit of all the platforms to assess their usability, customer experience, and potential for scaling to other services.
Get { } access to the report !
The only report benchmarking CX in top global public platforms
Get an Expert Audit to compare your platform against global benchmarks
{ Report powered by Flying Bisons }
Hello, we’re Flying Bisons — a full-service digital consultancy. We define, design, and build digital products that look amazing, work flawlessly, and unlock business value.
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