BHP: centralising people logistics and rostering at scale

How one of the world’s largest mining companies transformed workforce logistics across 82,000 user profiles, 16,000 rooms and 34 canteen facilities – improving efficiency, visibility and worker experience.

The challenge

For BHP, managing logistics for 82,000 user profiles across two mine sites and six camp villages had become a growing challenge. Accommodation, transport and catering data were stored across multiple spreadsheets, with each village tracking its own occupancy, rosters and catering numbers.

Manual systems couldn’t keep up with scale. Disconnected tools made it difficult to manage room allocations, forecast demand or maintain visibility across 16,000 accommodation rooms and 34 canteen facilities. The result was inefficiency, data duplication, and heightened risk of error – precisely the kind of problem that impacts workforce wellbeing, productivity, and ultimately a site’s licence to operate.

The solution

Quartex’s people logistics and rostering solution provided a scalable system to replace fragmented spreadsheets with integrated logistics for accommodation and catering.

Key capabilities:

Centralised booking and room management for all 16,000 accommodation units
Real-time occupancy visibility across six villages
Digital scheduling and automation of catering forecasts across 34 canteen facilities
Secure user access for 82,000 worker profiles, ensuring accurate, auditable data
Integration with site systems for flight and roster synchronisation

Built for asset-intensive industries operating in remote, complex and high-risk environments, the platform gave site leaders a single source of truth to plan, mobilise and manage people logistics at scale.

The result

BHP gained immediate and lasting workforce management benefits:

Efficiency and visibility – eliminating manual spreadsheets and ensuring real-time oversight of workforce logistics
Improved worker experience – providing reliable accommodation allocation and predictable catering services
Operational control – automated notifications, integrated rosters and structured approval workflows reduced manual intervention
Scalability and compliance – enabling sites to adapt quickly as workforces expand, while maintaining governance and audit trails

By uniting logistics, accommodation and catering, BHP achieved stronger governance, simplified daily operations and delivered a more consistent experience for its workforce — helping them Run Every Site Right™.

About the customer

BHP is one of the world’s largest diversified mining companies, producing commodities essential for global progress, including iron ore, copper, nickel and metallurgical coal.

Operating across multiple continents, BHP manages large-scale, high-complexity operations that rely on efficient workforce logistics and reliable support infrastructure.

Through its partnership with Quartex, BHP continues to lead digital transformation in the mining sector – demonstrating how scalable software can enhance safety, efficiency and operational control across remote, asset-intensive environments.

Why mining leaders choose Quartex for FIFO workforce logistics

Mining operations face relentless pressure – remote sites, hazardous work and complex regulatory obligations. Quartex provides the visibility and control you need to manage remote, complex and high-risk operations, protect your people and safeguard your licence to operate.

Workforce Management – Plan and roster effectively, manage travel and accommodation, and validate training and access before mobilisation.
Health & Safety – Track incidents, monitor wellbeing and ensure every worker is fit-for-work.
Environmental Compliance – Manage land, heritage and environmental obligations with confidence.
Public Disclosure & Reporting – Capture and disclose accurate data to maintain community and investor trust.