How CBH Group modernised contractor safety and compliance with Quartex

The challenge: urgent risk mitigation after a major incident

Following a major incident at one of its facilities, CBH identified a critical need to modernise how it managed contractor safety, compliance, and induction tracking. The organisation required:

• A secure, scalable contractor management system
• Automation of contractor records and license verification
• Ongoing induction management tailored to each site’s risks

CBH needed a solution that could handle complexity at scale — and they found it in Quartex. In fact, CBH became one of the platform’s early adopters during its 2012 launch.

How they modernised it: high-touch onboarding for a high-risk environment

Implementing Quartex’s site access & onboarding solution involved close collaboration and hands-on account management to navigate CBH’s complex contractor landscape. The platform was configured to:

• Automate license, insurance, and training renewals for contractors
• Align contractor records to specific site requirements
• Support 9,000+ users across 150 geographically distributed sites

CBH was equipped with a centralised system and site-specific control. As their operations grew, so did their ability to adapt Quartex’s site access & onboarding solution to meet evolving needs.

The impact: risk reduced, ownership increased

Over time, CBH enhanced their configuration with Quartex’s solution to give contractors more ownership of their profiles and responsibilities. This shift reduced administrative overhead while improving contractor accountability.

Today, every contractor is required to complete site-specific inductions — with over 160 tailored induction workflows in place. The ability to assign unique compliance requirements to each site has proven critical for CBH’s safety culture.

CBH continues to invest in the site access & onboarding solution and serves as a dedicated referee in tenders — a testament to the platform’s long-term value.

Pain points resolved:

• Mitigated future risk after a high-impact incident
• Eliminated manual contractor tracking and outdated records
• Improved license and training compliance through automation

Site access and onboarding solutions delivered:

• Enterprise-scale contractor management for 150+ sites
• Real-time notifications for renewals and compliance gaps
• Site-specific induction tracking and documentation

Operational gains:

• Reduced safety risk across the business
• Empowered contractors to manage their own records
• Adapted the solution to scale with operational growth

About CBH Group

Established in 1933, the CBH Group is one of Australia’s largest grain handling cooperatives. Headquartered in Western Australia, CBH manages the import and export of roughly 90% of the region’s grain harvest — widely regarded as among the best in the world.

With over A$2 billion in assets and a workforce that swells from 1,100 permanent to nearly 1,800 casual employees during harvest, CBH’s operations span more than 150 sites, each with unique safety and compliance needs.