FAQ
Frequently Asked Questions
Are life jackets provided?
Do you have changing facilities?
How do I get directions to Raging Waters Los Angeles?
Whether you’re coming from Los Angeles or any of the surrounding areas, we’ve got you covered with step by step directions. Click here to find your fastest route; sliding into our parking lot is as easy as surfing that perfect wave with your fam.
Is there shade?
What about my eye glasses?
Eye glasses may be worn on some attractions with a head strap. Please check the safety rating information at the front of each attraction for more information.
Where is the First Aid Station?
Over 150 Ellis & Associates trained and licensed Lifeguards are stationed throughout the park for proper ride dispatching and guest assistance in splashdown pools. The First Aid Station is staffed by EMTs (Emergency Medical Technicians) and is open during park operating hours and special functions. They are all here for your safety and service.
The Raging Waters First Aid Station is located next to Speed Slides and is equipped to handle minor care emergencies.
What if I have a disability?
If you have a disability, please visit our Park Rules & Policies Page. Or please call us at (909) 802-2200 for information regarding accessibility and accommodations. They will share which rides and attractions are appropriate for your abilities and will help you make the most of your visit.
What is your chaperone policy?
We strongly suggest that minors under the age of 18 be accompanied by a parent or adult guardian. The park does not assume any responsibility or liability for unattended minors.
Where are the best places to go with a toddler?
Raging Waters has the perfect place for every family member to have splashing good fun! Kid’s Kingdom is a 30,000 square foot water playground just for children, complete with a water maze and waterfalls. For first-timers to water park fun, there’s also The Little Dipper, with miniature slides, pools, and fountains.
Can I bring cell phones, cameras or GoPros on rides?
No. Cell Phones, Cameras, GoPros, or any other recording devices (photography or video) are prohibited on all rides to ensure the safety of our guests. Violation of this policy is subject to park dismissal.
Can we bring our own life jacket?
Guests are permitted to bring their own life jackets. We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Please note that only Coast Guard-approved life jackets are permitted for those under 48 inches in both Shipwreck and Thunder Bay Wave Pool.
Is my child safe in the water park?
We employ hundreds of lifeguards who have extensive training in monitoring pools and operating rides; however, they are not a substitute for responsible parental supervision. Lifeguards are provided to monitor and respond to emergencies, but not to babysit children. Always keep your child within arm’s reach, and if your child is in the water, you should be too.
What about my valuables?
There are lockers available in 3 main areas: upper pavilion, surf deck restrooms, and lower pavilion restrooms.
Lockers: Information and Dimension
- Large Locker Dimensions: 16L x 22W x 17D
- Standard Locker Dimensions: 13L x 17W x 16D
- Regular Locker Dimensions: 10L x 14W x 16D
What happens if the weather is bad?
We reserve the right to close for any severe weather situation, or condition, which might interfere with our guest’s safety or enjoyment of the park. Weather is unpredictable and can pose certain health and safety hazards. In certain severe weather situations, the Park may shut down rides and direct people to certain areas or direct people to leave the park altogether. Please make sure to obey all Park instructions, if any are given.
Does Raging Waters allow smoking or alcoholic beverages?
When is the best time to visit Raging Waters?
Do I still have to pay if I'm not going to get in the water?
Yes. You must have an admission ticket to enter the park. Don’t worry, besides the thrills and chills of the waterslides, there are plenty of less daring attractions and family play areas. For guests with special needs, please call us at (909) 802-2200 for information regarding accessibility and accommodations.
What is your bag policy?
We allow one bag per guest with a maximum size of 15” x 15” x 15” into the park
Can I bring my own food and drinks?
Who should Lost Parents report to?
Should you become separated from your party, make arrangements to meet at Guest Relations, located directly inside the Main Entrance. If you need assistance finding your child, please contact Guest Relations or any Raging Waters Team Member.
How can I make a request for a ticket donation?
Please send a letter, including a short description, date of event, contact name, email and mailing addresses, and phone number to:
Raging Waters Los Angeles
Attn: Donation Department
111 Raging Waters Drive
San Dimas, CA 91773
Due to the large number of donation requests we receive, we are not able to provide tickets to all events/fundraisers.
How can I pay for admission, food, and souvenirs?
Raging Waters is a cashless park. We accept Visa Mastercard, Discover, and American Express cards at the Entrance Ticket Booths, Beach Shop, Surf & Swim, and all food locations. Admission tickets and season passes are also available for purchase online. Guest with cash will have free access to multiple easy-to-use Cash to Card kiosks conveniently located throughout Raging Waters.
Do I still have to pay if I'm not going to get in the water?
Yes, an admission ticket is required to enter the park. You should know that besides the thrills and chills of the waterslides, there are plenty of less daring attractions, including Amazon Adventure, the Wave Cove, and Splash Island Adventure. For guests with special needs, please call us at (909) 802-2200 for information regarding accessibility and accommodations.
