The customer service is pretty slow, I had a payment issue that didn't get resolved till 2 days after I made the ticket, but with long paying loyal customers they tend to bend the rules and will try t... See more
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Physgun provides industry-leading game hosting solutions for Garry's Mod, Minecraft, Rust, Dedicated, Web, and VPS – all bundled with amazing support and DDoS Protection.
1636 N Cedar Crest Blvd #122, 18104, Allentown, United States
Replied to 100% of negative reviews
Typically replies within 48 hours
After my initial issues, the support team has now responded and fully resolved all problems. The server is working properly again, and everything that was previously not functioning has been fixed.
While the situation was frustrating at first, I appreciate that the team ultimately took care of the issues and provided a solution. Because of this, I am updating my review to 5 stars.
Thank you for fixing the problems and restoring the service.

Reply from Physgun
Support is top notch, Server runs great. No issues as to date! :)

Reply from Physgun
The physgun staff is very helpful and takes the time to cater to your needs and explain things to you in specific the team member westcoastwill went above and beyond!

Reply from Physgun
Support that actually cares and good hardware.

Reply from Physgun
I’ve had a couple vps’s over some time with Physgun and well I have not had to use the support so I am unsure how it is but the fact I have not needed to use it can speak for the service. If the support is just as good as the service is I am sure they will answer every question that you may need answered. Thanks team!

Reply from Physgun

Reply from Physgun
I've been using physgun for over 2 years now and they are miles ahead of every other provider. Their uptime is amazing, transparency with issues and maintenance is always there and their support is quick, accurate and in depth. I'll never use another provider. Anthony even reached out when I made the mistake of switching and helped me get a custom tailored package well worth the price. Cannot recommend them enough

Reply from Physgun
This is a 5 star service for game server hosting, but only when their upstream DDoS protection is fully functional. I highly recommend Physgun, but please be cautious of this. Recent backend updates seem to be improving this

Reply from Physgun
I've used Physgun.com for server hosting and found the experience consistently reliable. Setup is straightforward, performance has been stable, and the control panel is intuitive enough for both quick changes and deeper configuration. What stands out most is their support, when issues have arisen, they've responded promptly and resolved things without unnecessary delays or excuses. Billing has been transparent, It’s clear they value long-term customer trust over short-term gains, which is rare and appreciated.

Reply from Physgun
Physgun is hands down the best when it comes to hosting Rust servers. Their panel is the best. Their support is the best. Their server performance is the best. They are so much better than all the competition and makes running a server so much less of a hassle.

Reply from Physgun
Awesome server hosting, awesome service and support, if I can host it here I don’t even bother looking anywhere else! 11 out of 10, keep it up guys!

Reply from Physgun
Constant stuttering with lag issues causing player discontent. The website has crashed multiple times when attempting to use it.
Server randomly stopped working with the support team claiming it wasn't on their end when no changes were made and the same schema works with other provider's services.
Their support team does reply quickly which is nice, and In the past the stuttering issues weren't as prevalent but at this point its too much to ignore.

Reply from Physgun
In Every instance of trouble, They always pawn off your issues and throw you an FAQ with vaguely connected info thay doesnt always answer the specific question you've asked.
They are also consistently sub-par with their connectivity and will constantly have stability issues with their servers. 6/7 nights the last week, weve experienced some sort of connectivity issue.
Edit: I have resolved the issue and found an addon was updated which caused the issue. Though it is still very odd that the same configuration worked just fine on a Hexane development server but not physgun, why that is, is unknown to me. But seems like an issue.
The restart question is still very real, every ticket we've submitted in regards to our community is met with being forwarded a FAQ that hardly answers our questions.
As for connectivity, that is still a major issue. The server stuttering even with low player counts is still happening very frequently. It feels like we're paying through the nose for service that could be evenly matched by nearly any other major provider for better rates. So I've updated the review to reflect the response but still feel the service is not worth its premium cost.

Reply from Physgun
Great support and the mods they provide are amazing

Reply from Physgun
Quick and Resourceful, Lunaversity was great at support and even gave me a discount for my next game server renewal since a sale happened after I bought it.

Reply from Physgun
Regularly experiencing connection issues / server interuptions, this naturally causing loss of players and frustration.
EDITED: It's been 4 weeks and still daily corruptions. Unbelievable.

Reply from Physgun
I have been using Physgun for a little bit now and I’ve been loving it it’s been an amazing service!

Reply from Physgun
Physgun is a fantastic company to have as your host, they communicate well, the support is great, and they're reasonable. Cannot recommend enough.

Reply from Physgun
Update: Company has been very responsive and issued a refund. Seems my issue was with console compatibility. There's no "direct connect" option for console players.
Could never connect to the server. Response to ticket to customer service was closed without resolution. Cancelled subscription without once ever getting online.

Reply from Physgun
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