Services

Accessible Aviation Consulting

I am an experienced worldwide traveller, aviation geek and learned to fly during a scholarship in 2012. I work as an accessible aviation consultant and disability equity workshop author and trainer at multiple events, including the DfT, CAA, IATA and many global brand names, and have had many accessible aviation articles published by industry leaders.

I provide confidential consultancy on the passenger experience for on-board accessible toilets, aisle chairs, lifting devices, airline seating, airport and lounge design for leading names in aviation. I consult on training and process standards for airlines and airports. I believe in choice, dignity and opportunity in travel for Disabled people.

I advocate for Flying Disabled, who have pioneered the Wheelchair In The Cabin solution, Air 4 All, a system that aims to revolutionise air travel for passengers with reduced mobility (PRM) by enabling powered wheelchair users to remain in their own wheelchair for the entire journey, ensuring dignity and safety.  I work alongside Gearup TV and the UK Chapter of Women in Aviation to promote inclusion, diversity and STEM in business and aviation. I am on the Royal Air Force Museum Access Advisory Group in London and the British Standards Institute panel for wheelchairs to ensure wheelchair safety standards are equitable.

Accessible Aviation Training

Disability Equity in Aviation: A Transformative Workshop for Aviation Professionals

Unlock Inclusive Excellence in Aviation In today’s world, providing an inclusive, accessible travel experience isn't just a nice-to-have, it's a priority. The Disability Equity for Aviation workshop is designed to give aviation staff the knowledge and confidence they need to enhance the passenger experience for all, including Disabled travellers. Through this highly interactive and engaging course, you’ll learn how to provide services that meet regulatory requirements while offering support rooted in respect, dignity, and safety.

This isn't just about compliance - it's about creating a travel environment where every passenger feels valued, and you’ll be ready to lead that change.

Empower Your Teams with Confidence This workshop is about more than information - it's about action. Attendees will leave equipped to lead their teams in offering proactive, individual support to disabled travellers, ensuring every passenger interaction is handled with empathy, care, and professionalism.

You’ll be trained by industry-leading experts who’ve walked/rolled in the shoes of those they serve.

Meet Your Trainers Mary Doyle (she/her), an inclusion consultant and wheelchair user, combines her professional expertise with her personal experiences to bring accessibility to life. With her wide global travel knowledge, she’s on a mission to make aviation more inclusive for everyone.

Geraldine Lundy MBE, formerly Virgin Atlantic’s Passenger Accessibility Manager, brings decades of experience and a deep connection to the disability community. Her work continues to shape the way airlines, airports, and regulators serve disabled passengers worldwide.

Who Should Attend If you’re a manager, supervisor, or customer-facing staff member in the aviation industry, this workshop is for you. Whether you're responsible for service planning or directly engaging with passengers, this course will help you stay ahead of the curve in a COVID world and beyond.

What You’ll Learn Our expert trainers will guide you through:

• Understanding disability from both historical and social perspectives.
• Seeing disability as a human rights issue, not just a regulatory requirement.
• Your legal responsibilities under the Equality Act 2010, aviation regulations, Regulation (EC) No 1107/2006 and 14 CFR Part 382, and more.
• Recognising and addressing discriminatory practices.
• How to best serve people; with mobility devices, non-visible disabilities, blindness and visual impairments, deafness, neurodivergent people, people with facial or limb differences, speech difficulties and learning disabilities.
• Confidently using inclusive language and removing the barriers that limit the disabled community’s ability to fully participate in travel.

Interactive, Engaging, and Impactful This isn’t a typical training where you sit and listen. We believe in learning through doing, with real-life discussions, video content, and online activities. You’ll participate in open, honest conversations that encourage and empower you to bring meaningful change to your work.

Flexible Online Learning Our course is delivered in three dynamic 3-hour online sessions, designed to fit seamlessly into your schedule. Each session includes introductions, interactive activities, engaging discussions, and meaningful takeaways. These three sessions could take place over three mornings, or maybe 1.5 days, we can discuss what rhythm best suits your calendars. To conclude the training, a short online assessment helps reinforce what you’ve learned.

Join the Movement Toward Accessible Aviation Ready to elevate your team’s approach to accessibility? Contact Mary for bespoke pricing and to secure your place in this vital training.

Make a lasting impact on your passengers’ journeys - because every traveller deserves an equitable, exceptional experience.

I also co-created an e-module called Accessible Travel - Ask FIRST, which is now available from IATA Training here.

Objectives: Upon completion of this course you will be able to:
Recognise why it is so important to deliver the same level of service to all your customers
Appreciate the different ways in which someone with a disability may experience air travel
Know what your customers with disabilities want from you
Feel confident to Ask FIRST and assist any customer who may need additional assistance

The target audience is Airline cockpit and cabin crew, Airport operational staff, Ground handling staff, Check-in/gate agents.

Key topics are:
Different types of disabilities
Non-visible disabilities
SSR Codes
Best practices for customer interactions

I'm a proud Disabled person serving my peers and non-disabled people to succeed and my work is on equity for all with a specialism in disability. I create and deliver online and in-person highly interactive training workshops based on excellence in leadership, disability equity, and serving your customers/employees with style. I take my work very seriously and myself less so. I'm unpretentious, like a giggle and create a space where people can feel at ease and there's no judgment. These workshops are created to end awkward conversations, increase understanding and instil confidence in engaging with Disabled people and making change happen through our daily habits. Also giving confidence to Disabled employees and people with long-term health conditions to rock the difference at work.

I am an experienced course author, facilitator and trainer. I have decades of lived experience, direct corporate management experience, ILM Level 4 Award in Managing Equality and Diversity (in progress) and a Level 2 Certificate in Safeguarding. I hold an Enhanced Disclosure and Barring Service (DBS) certificate required to work with children and vulnerable adults. Also, I’m a Logical Operations Modern Classroom Certified Trainer (MCCT®) and trained in Executive Coaching and Trauma-Informed Professional Practice. I am committed to removing barriers for all members of society, so everyone can lead their best life.

For corporate Senior Leadership Teams, Disabled employees, and Disabled job seekers. Workshops include:

• Inclusive Leadership Conversations
• Advancing Disability Equity - Disability Confidence Unleashed
• Disability Etiquette - Serving Disabled People In Style
• Rocking Your Difference At Work
• Disability Equality For All
• Disability Confidence For Aviation - Serving Disabled People In Style (check out Accessible Aviation Consulting & Training)
• Disability Equity in Aviation - (check out Accessible Aviation Consulting & Training)
• Disability, Ableism and Inclusion In Coaching
• Disabled Job Seekers - How To Live, Thrive and Survive

Custom workshops are available based on your industry and requirements. Just shout, I am continuously creating new content.

With a customer service delivery background (of 25+ years) with blue-chip businesses, I have a very real interest in connecting businesses with their current and future leaders, employees and customers. I'm a proud Disabled person serving my peers and non-disabled people to succeed and my work is inclusion and equality for all with a specialism in disability. I use the IDEA (Inclusion, Diversity, Equity, Accessibility) framework to ensure all behaviours include accessibility.

The principles of my workshops/disabled woman-owned business/life:

• They are designed and created by me as a Disabled IDEA professional with lived experience
• They are delivered by a professional disabled trainer with 20+ years of international corporate leadership experience
• The content is created in line with the Disability Justice Movement and the UN Universal Declaration of Human Rights·
• The content is pan-disability and intersectional
• All sessions are fully interactive for genuine understanding and long-term impact
• There is no shaming or judgment of people for historical injustices or not knowing about inclusion, I assume positive intent
• Some of the material may be upsetting as we're talking about human experiences
• It is collaborative and solution-focused
• It is less reliant on lectures and more on education and empowerment through positive conversations, videos and team exercises
• It will be powerful and joyful

I look forward to working with you and being your training partner.

I offer 25+ years of experience in software and telecoms as a female service delivery leader following programming and technical support roles. My teams have supported the electronic payments systems of many of the world’s largest banks.

I have decades of lived experience as a wheelchair user and use this opportunity to normalise disability in business, promoting awareness and inclusion. This allows me to offer very distinct and different perspectives to my clients, allowing people to look at alternative solutions.  I coach disabled and non-disabled people.

I managed global teams across all regions and cultures through 24/7/365 customer support and delivery challenges and led teams through the full staff life cycle and multiple company acquisitions. In 2017, I completed my professional coach training to help people (especially those with a disability or unconventional/marginalised background) navigate work and life. I am committed to my Continuous Professional Development and have studied how to best support people with trauma.

I will work as your coach to listen well, ask powerful questions with compassion, be an accountability partner, and facilitate learning to empower. I take my work very seriously and am also a big believer in playfulness and humour. Coaching is not mentoring, consulting or training. It is creating an environment for learning, self-awareness and self-improvement. My coaching approach is person-centred, humanistic and with positive regard for my clients. You are the best expert in your own life and I will support you in your choices. This is a partnership, the coach and client are equal. I enjoy working with professionals to be their authentic self in a society that often is not inclusive or open-minded.

My training and qualifications:

• Decades of lived experience and international management experience
• 120 hours of classroom-based coach training
• Member of Association for Coaching
• ILM Level 4 Award in Managing Equality and Diversity (in progress)
• Level 2 training in Adult Safeguarding.
• Logical Operations Modern Classroom Certified Trainer (MCCT®)
• Trauma-Informed Professional Training completed over 12 months