Our Help & Frequently Asked Questions (FAQ)
Integrated Solutions for Businesses Under One Roof in Local data centers
We provide all the technical solutions businesses need in one place, making it easy for you to get everything you require without dealing with multiple providers with 24/7 support and a comprehensive FAQ.
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How long does it take to register a .SA domain?
Registration is confirmed within 24 hours after submitting the required documents.
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How can I follow up or escalate a registration/transfer request?
You can contact us through the following channels:
Open a ticket via your account at shop.sahara.com
Email: support@sahara.com
Toll-free number: 8003043043
Live chat via our website -
Do you provide shared hosting packages?
Yes, we offer shared hosting on both Linux and Windows platforms, with Startup, Advanced, and Premium packages.
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Where are Sahara Net’s servers located?
All our servers are hosted inside Saudi Arabia.
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Is my data safe?
Yes, we implement the latest security systems, antivirus and anti-malware protections, and safeguards against fire and power outages.
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What measures does Sahara Net take to protect the privacy of its customers' data?
Sahara Net is committed to the highest standards of information security and data privacy. We operate in full compliance with the regulations and laws of the Kingdom of Saudi Arabia, including the Personal Data Protection Law (PDPL) and the controls issued by the National Cybersecurity Authority (NCA). In addition, we implement international best practices to ensure the confidentiality, integrity, and privacy of our customers' data.
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Do you provide a Service Level Agreement (SLA)?
Yes, our services come with a strong SLA and 24/7 business support.
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Can I upgrade or downgrade my Internet speed at any time?
Yes, you can upgrade or downgrade your Internet speed at any time.
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How long does it take to activate a VPS server?
The VPS service is activated automatically upon payment via our website.
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📩 Didn’t find what you’re looking for?
If you didn’t find the answer to your question in our FAQ, feel free to reach out to us through:
Email: support@sahara.com
Toll-free number: 8003043043
Support ticket: shop.sahara.com
Live chat on our website
