Information notices
- The closing documents for December 2025 will be available in the Control panel within the first five business days of January 2026.
- The reconciliation statement for the period 01.01.25–31.12.25 will be sent via EDI within the first 10 business days of January 2026.
- A scanned copy of the reconciliation statement will be sent to the primary email address and subscribers of the “Accounting documents” category within the first 10 business days of January 2026.
Renewal and purchase of new services will be priced in accordance with the percentage change in the updated rates listed on this page.
If you have any questions, please submit a request through the ticketing system.
Scheduled maintenances
On Thursday, 01/15/2026, from 20:10 to 23:10 (GMT+3), maintenance work will be carried out on the network infrastructure of the Nairobi region (ke-1) virtual cloud.
Expected impact:
- Unavailability of some of the virtual routers and the public IP addresses they serve for up to 5 minutes
The availability of public networks /29../24 will not be interrupted.
If the work affects the leased equipment, you will receive notifications.
We apologize for any inconvenience.
Hello!
In order to improve the quality of our services, scheduled work on upgrading the power supply chain will be carried out on the cloud platform from 10:00 to 14:00 on January 16, 2026.
Equipment shutdown is not planned.
We apologize for any inconvenience caused.
In order to improve the quality of our services, scheduled infrastructure upgrades will be carried out on 01/20/2026 from 00:00 to 08:00 Moscow time, and your server will need to be disconnected from the power supply for up to 4 (four) hours, after which the server will be restored.
If the work affects your equipment, you will receive a message through the Notification Center in the control panel.
You can request a list of equipment as part of the ticket.
We apologize for the...
Past incidents
Dear customers!
Telephone service restoration work has been completed, and the support line is now operational and available for inquiries.
We apologize for any inconvenience this may cause.
Maintenance work scheduled for December 22, 2025, from 10:00 PM to 2:00 AM (GMT+3) for the St. Petersburg region (ru-3) virtual cloud network infrastructure has been postponed indefinitely.
We will send a new notification as soon as the updated dates are known. We apologize for any inconvenience.
В сетевой инфраструктуре Selectel проблем не обнаружено. Если вы столкнулись с подобными проблемами, то просим прислать подробности в рамках тикета.
