The AI agent platform
for enterprise
Humanized customer experiences with omnichannel AI.
AI agents: beyond conversational AI.
Elevate your customer experience with AI beyond basic automation. Achieve record resolution rates while enabling human agents to focus on high-value interactions.
Omnichannel AI that puts customers first, simplifying every interaction.
1 Anywhere
Anywhere, all the time
Meet customers wherever they are—app, website, email, SMS, or social media. The easier for them, the more opportunity for you.
2 Continuous
Continuous conversations across channels
No more repeating themselves. The AI customer service agent that remembers every interaction.
3 Proactive
Proactively anticipate and delight
Always one step ahead. Our AI agents anticipate needs and proactively initiate conversations, before they become an issue.
4 Unified
Unified customer insights
Break down data silos and turn omnichannel conversations into unified intelligence to drive better business outcomes.
Anywhere, all the time
Meet customers wherever they are—app, website, email, SMS, or social media. The easier for them, the more opportunity for you.
Build AI agents with ease.
Onboard your AI agent like a new team member. Transfer knowledge, provide workflows—all through our intuitive supervisor dashboard.
AI agent builder
Test drive your AI agent before deploying it.
Eliminate deployment risks. Prepare your AI agent for the real world. Our simulated environments let you test and evaluate before you deploy.
AI agent builder
Evaluate and refine your AI agents to perfection.
Gain full transparency into your AI agent's performance. Track conversations, analyze common topics, and measure ROI to drive continuous improvement.
AI agent builder
Powering 7 billion conversations
every month. Ready for yours.
Enterprise-grade scalability & reliability
Built on the world's #1 communications API platform, trusted by industry leaders from on-demand, healthcare, retail, and more.
Industry-leading compliance
Our infrastructure meets the highest degree of compliance and security requirements, including GDPR, SOC 2 (Type II), HIPAA/HITECH, and ISO 27001.
Privacy-first data governance
Your data remains yours—never accessed, used, or shared. With PII protection, data masking, and region-specific storage, all secured by enterprise grade encryption both at rest and in transit.
Blog
AI agents vs. chatbots: Differences & similarities explained
Find out how to choose an AI agent versus an AI chatbot, and the best examples and use cases for each.
Blog
How to build an AI agent: 8-step tutorial
From scratch, build an AI agent with Sendbird's simple, step-by-step guide and AI agent platform.
Blog
What is agentic AI? Definition & FAQs
Understand the value and benefits of agentic AI and how to leverage agentic AI for your day-to-day business operations.
