2026 Annual General Meeting
Join us virtually on March 4, 2026
The AGM is an important opportunity for members to hear directly from Servus leadership, learn about our financial performance, and stay informed about the direction of your credit union.
This year's AGM marks a meaningful milestone as we continue our integration journey and celebrate Servus's position as Canada's largest credit union—while staying rooted in cooperative values and member ownership.
Prepare for the AGM
Get ready for the AGM by reviewing our FAQs, meeting materials, and helpful resources.
Find clear information on registration, meeting access, voting, and how to participate so you can join the virtual meeting with confidence.
Meeting details
Date
Wednesday, March 4, 2026
Time
5:30 p.m. MT: Virtual lobby opens
6:00 p.m. MT: Meeting begins
Format
Virtual (online)
Agenda overview
Board Chair and CEO remarks
Highlights from the past year, including financial performance
Announcement of the 2026 Board of Directors election results
Member Q&A (after the formal business meeting)
How to register
Registration is now open and closes on March 1, 2026, at 5:00 p.m. MT. .
Our 2026 AGM will be hosted online, allowing members across Alberta to join from anywhere. To attend, you must meet the following eligibility requirements:
Be 18 years of age or older
Be a member of Servus Credit Union or former connectFirst Credit Union as of October 31, 2025
Be in good standing, as defined by the Credit Union Act
Registration for Personal members
Register online using the secure form below. You'll need your member number and a unique email address. An email address can only be used once. If you share an email address with another member, please use a different email address to register.
What to expect after registration
After registering, you'll receive a confirmation email within 15 minutes with your meeting link, unique registration ID, and joining instructions. Reminder emails will be sent closer to the meeting date.
Didn't receive your confirmation email?
- Check your junk or spam folder.
- If you still don't see it, contact us for assistance.
Having trouble registering or prefer to register by phone or in person? Our team can assist you.
- Servus: 1.877.378.8728
- Former connectFirst: 1.866.923.4778
- Visit a branch
Registration for Business members
Business members must register a designated representative. To register, please contact us:
- Servus: 1.877.378.8728
- Former connectFirst: 1.866.923.4778
- Visit a branch
Submit questions in advance
Have a question for the Board Chair or CEO? Please submit your questions in advance to ServusAGMQuestions@servus.ca.
Meeting materials
We encourage members to review these materials in advance to help prepare for the AGM.
Helpful tips
Virtual meeting technical support:
- If you get disconnected, reopen your confirmation email and click the meeting link to rejoin.
- For webcast issues, use the live Tech Support chat within the virtual meeting platform
Tips for the best user experience:
- Use a supported browser such as Chrome or Edge
- To vote, disable pop-up blockers in advance
- For the most stable connection, use high-speed internet (a wired connection is recommended, if available)
- Log in up to 30 minutes early to test your set-up and resolve any issues before the meeting begins
Frequently asked questions
About the AGM
The Annual General Meeting (AGM) is Servus Credit Union’s formal meeting with its member-owners. Members hear updates on financial performance, governance, and key milestones, including the results of the Board of Directors election. As a member-owned cooperative, the AGM is an important way to stay informed and have your voice heard.
The AGM will include updates on Servus Credit Union’s financial performance, governance, and key milestones, as well as the announcement of the Board of Directors election results.
For the full agenda, click here.
The AGM is expected to last about 90 minutes. The formal business meeting will run for approximately one hour, followed by a member Q&A session. The exact duration may vary depending on member participation.
Servus Credit Union requires a minimum number of registered members to meet quorum. If quorum is not met, the meeting may be adjourned and rescheduled.
Yes. The AGM will be recorded and shared on Servus.ca after the meeting.
How to register
This year’s AGM will be held as a virtual meeting, making it easier for members across Alberta to participate without needing to travel.
Registration opens on February 11 and closes on March 1, 2026, at 5:00 p.m. MT. Members must register before the deadline to attend the virtual meeting. Once you register, you’ll receive a confirmation email with the secure meeting link and login details.
Personal members can register online.
Business members must contact the Member Contact Centre or visit a branch for assistance with registration as the designated business representative.
If you are unable to register online, please contact us for support. Once registered, you will receive a confirmation email with details on how to join the meeting, as well as reminder emails leading up to the AGM.
An email address is required to attend the AGM virtually. If you don’t have one, you can set up a free email account through providers such as Gmail, Outlook, or Yahoo Mail. Once you have an email address, register online or contact us to complete your registration.
If you hold both personal and business memberships, you'll need to register separately for each one.
- Personal members: Register online.
- Business members: Contact the Member Contact Centre or visit a branch to register as the designated business representative.
Yes. AGM registration is secure. Meeting links and registration IDs are unique to each registered member, and access is restricted to eligible attendees. For your security, please do not share your registration confirmation emails.
Member Eligibility & Voting
To attend the 2026 AGM, you must:
- Be 18 years of age or older
- Be a member of Servus Credit Union or former connectFirst Credit Union as of October 31, 2025
- Be in good standing, as defined by the Credit Union Act
- Business members are required to designate a single voting representative
No. Only eligible members may attend the AGM. For business memberships, a designated single voting representative may attend on behalf of the business member.
Voting is limited to eligible voting members. Voting instructions and prompts will be provided during the meeting.
Virtual Meeting, Materials & Support
To attend and participate in the virtual AGM, you'll need:
- A valid email address on file to receive your secure meeting link, unique registration ID, and details on how to join the meeting
- A stable internet connection
- A computer, tablet, or smartphone with a supported web browser (Chrome or Edge)
Each member is responsible for their own audio, internet connection, and device set-up to participate in the meeting. The credit union is not responsible for any inability to participate due to personal technical issues.
You will receive an email with your secure meeting link, unique registration ID, and details on how to join the virtual meeting.
No. The AGM will be hosted on the same platform used last year, and can be accessed through a web browser, so attendees do not need to download any software or apps.
The virtual lobby opens at 5:30 p.m. MT, and the business meeting starts promptly at 6:00 p.m. MT.
Yes. Meeting materials, including the agenda and required governance documents, are available on this website. See document links below.
Yes. The virtual meeting platform includes accessibility features such as closed captioning, compatibility with assistive technologies, and a listen-in–only option for members who prefer to join by audio, which will be provided upon registration.
Members are encouraged to submit their questions in advance by emailing ServusAGMQuestions@servus.ca.
If you experience technical issues during the AGM:
- Use the Tech Support chat within the virtual meeting platform for assistance
- Try refreshing your browser if the screen freezes or appears to be hanging
- If you get disconnected, reopen your confirmation email and click the meeting link to rejoin
If you misplace your secure meeting link or unique registration ID, please check your email inbox first. If you still can't find it, contact us and we can resend it.
To help ensure a smooth experience, we recommend the following:
- Use a supported web browser such as Chrome or Edge, and disable pop-up blockers in advance
- For the most stable connection, use high-speed internet (a wired connection is recommended, if available)
- Log in up to 30 minutes early to test your set-up and resolve any issues before the meeting begins
