24/7 BigCommerce Support & Managed Services – Shero Commerce
BigCommerce Support Services
BigCommerce is a powerful SaaS platform known for its secure hosting, built-in features, and automatic updates. But even with those strengths, your store needs reliable support to stay optimized and running smoothly.
As a certified BigCommerce agency partner, we build on BigCommerce’s strong foundation with hands-on support to address all your needs. From technical troubleshooting to design updates and strategic consulting, we help ensure your store performs at its best, day in and day out.
Key Takeaways /
- Certified BigCommerce Partner – work with a team that understands BigCommerce inside and out. We know the platform, the workflows, and what it takes to keep your store running smoothly.
- Full Service Support – whether you need bug fixes, content updates, design changes, or third party integrations, we’re here to help. No ticket queues or long waits. Just what you need, when you need it.
- Custom Solutions That Fit – your business is unique. That’s why our support is built around your store, not a standard plan. We listen, then we act with a solution that actually fits.
- Proactive and Reliable – our team will keep your site secure, updated, and performing at a high level. You won’t need to chase us. We stay on top of it so you can focus on running your business.
- Strategic Guidance That Adds Value – you’ll get more than technical help. We offer clear advice on SEO, UX, CRO, and marketing tools so your store keeps growing in the right direction.
01
When you work with Shero, you get a responsive and reliable team that knows BigCommerce and understands what your business needs to grow. We focus on results, not canned solutions. Here’s what you can count on when we support your store:
Technical Support and Troubleshooting – we fix bugs, solve technical issues, and make sure your site stays live and working as it should. You get fast answers and real support, not delays.
Content Updates – need to update product pages, swap out banners, or publish new blog posts? We keep your site current, so you stay relevant to your customers.
Design Modifications – whether it’s layout adjustments or a refreshed look, we make design changes that reflect your brand and improve the way your site feels to shoppers.
Custom Development and Integrations – we build features that fit your workflow and connect your store with tools like ERP systems, shipping providers, and payment solutions. Everything works together, just as it should.
UI, UX, and Marketing Strategy – we help you improve how users move through your site. From conversion paths to A/B testing and user insights, we give you clear direction to drive growth.
Planning and Strategic Consultation – you’ll get advice you can use. From SEO and app choices to long term marketing plans, we guide you through decisions with clarity and real perspective.
02
Why Choose Shero for BigCommerce Support? /
- BigCommerce Certified Partner
- U.S.-based development and support team
- Quick response times and proactive monitoring
- No one-size-fits-all plans. We customize our services to fityour business
- 15 years of experience in eCommerce development and support
When you work with Shero, you’re not just getting a support vendor. You’re gaining a trusted partner. Our team helps you stay ahead of issues, make strategic updates, and free up your time so you can focus on growing your business.
Let's Connect /
Not sure what you need?
Contact us and we will come up with the solution together.
03
BigCommerce is packed with great features, but every store still needs dependable support to stay running smoothly. As a certified BigCommerce partner, we offer tailored support to fix bugs, update content, improve design, and keep your store performing at its best. You won’t wait in ticket queues because we provide real help, when you need it.
04
No two stores are alike, so we don’t offer cookie-cutter solutions. Our team gets to know your business and builds custom support that fits. From technical troubleshooting and design tweaks to strategy and integrations, we give you the tools, updates, and guidance to grow with confidence.
You need more than basic support to grow a successful BigCommerce store. At Shero, we focus on the bigger picture, keeping your site fast, reliable, and ready for whatever comes next.
From quick fixes to long-term planning, our team works as an extension of yours. You get real people, real answers, and BigCommerce support that actually moves your business forward.
Beef Jerky Store | Specialty food retail
BigCommerce migration supporting multi-location fulfillment, loyalty program
Siffron | Retail fixtures and merchandising solutions
BigCommerce B2B with complex catalogs and buyer-specific pricing
Emerson Cigars | Premium cigars and accessories
BigCommerce build within regulated ecommerce requirements
Grand General | Automotive accessories and lighting
BigCommerce migration, B2B, ERP integration for SKU-heavy product lines
WWII Museum | Cultural and educational institution
BigCommerce migration with support for POS, donations and retail
FAQ About BigCommerce Support.
How do I contact BigCommerce Support directly?
If your site is down or experiencing a technical issue, you can reach BigCommerce Support through their support page. They offer chat, phone, and ticket-based support. For immediate help, we’ve found chat to be the fastest option.
| Region | Phone Number |
|---|---|
| USA & Canada | 1-888-699-8911 |
| Australia | 1800-821-758 |
| New Zealand | 0800-001046 |
| United Kingdom | 0808-189-1224 |
What should I have ready before contacting BigCommerce Support?
Have the following on hand:
- A clear description of the issue
- Order numbers or related account details
- Screenshots or steps to reproduce the issue
This will help speed up the support process.
How is Shero’s BigCommerce support different?
We offer hands-on, customized support that goes beyond general troubleshooting. Our team proactively maintains your site, implements improvements, and acts as an extension of your internal team, making sure your store stays ahead of the curve.
