About
Discover who we are, what we believe in, and how we’re building the future of customer support for WordPress.
Our Mission
Smart Support was founded with a simple mission: to empower businesses of all sizes with the tools they need to provide seamless, efficient, and delightful customer support experiences. We believe that support software should be modern, flexible, and entirely in your control — without hidden costs or vendor lock‑in.
Our Values
Customer First
Every feature we build starts with one question: how will this make life easier for our users?
Simplicity
We believe powerful software doesn’t need to be complicated. Smart Support is built to be simple and intuitive.
Openness
We embrace open standards, transparency, and the WordPress community spirit.
Our Story
Smart Support was born from our frustration with clunky, overpriced helpdesk tools that didn’t integrate well with WordPress. As developers and support professionals ourselves, we set out to build something better — a helpdesk that feels like a natural extension of your website.
Since launch, Smart Support has grown to power support for startups, agencies, and enterprises worldwide. From handling a handful of tickets to managing thousands, our platform scales with you.
Meet the Team
We’re a distributed team of developers, designers, and support experts united by a passion for open source.
Alex Johnson
Founder & Lead Developer
Maria Gomez
Design Lead
Samir Khan
Support Manager
Lisa Chen
Community Advocate
Ready to experience smarter support?
Start your free trial today and see why teams trust Smart Support to power their helpdesk.
