Labs
A collection of our case studies, thought-pieces and technology think-tank.
The SOFTEL Method: The Power of the 3P’s
In a world where technology is evolving at an unprecedented pace, businesses must adopt a framework that ensures efficiency, innovation, and long-term success. At SOFTEL,…
Microsoft’s shift from Cloud‑First to AI‑First: A Think Piece for Enterprise Leaders
Microsoft’s shift from cloud‑first to AI‑first isn’t about buying copilots. It’s about turning intent into controlled change. Natural‑language queries over unified telemetry move teams from…
Microsoft Finally Unbundles Teams: What It Really Means for Your Enterprise
TL;DR: The EU has formally accepted Microsoft’s commitments to sell Office/Microsoft 365 without Teams and improve interoperability. Global unbundling began in 2024; the 2025 settlement…
Microsoft, GSA, and the $3B Question: Can AI in Government Be Secure Enough to Scale?
On September 2, Microsoft and the U.S. General Services Administration (GSA) announced a government-wide Copilot program: millions of federal workers will get Copilot and core…
A Dive into the Water Footprint of AI.
TL : DR AI is thirsty—and not just for data. Behind every chatbot conversation and model training lies a hidden environmental cost: water. From cooling…
Microsoft’s Unify Model: Redefining the Future of AI-Integrated Voice and Contact Centers
The Rise of Unified Intelligence in the Enterprise In a world where communication tools have grown fragmented and complex, Microsoft’s new Unify model for Teams…
Teams Phone Extensibility: Microsoft’s CPaaS-Oriented Power Move in the Contact Center
For years, Microsoft has flirted with the idea of entering the contact center space—but not by competing head-on. Instead of building a traditional CCaaS offering…
