SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 28, 12:46 CST
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of the Vibe Portal. We found out that some users are unable to login to the Bazaarvoice Vibe Portal. Kindly note that this issue does not affect Ratings and Reviews Portal (portal.bazaarvoice.com). A root cause is yet to be determined but we are actively investigating. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: January 28th, 2026, 3:00 PM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 28, 11:55 CST
Resolved -
Bazaarvoice has resolved the issue that was causing a degradation of the Portal: Insights application to have a 24 hour delay to the data available in Insights. The Portal - Insights application is now working as expected.
This is the final update.
[1366]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 20, 04:00 CST
Monitoring -
Bazaarvoice has rolled out a fix for the issue of data in Insights being delayed, and we are expecting full service to be restored by 1:00AM UTC, 20th of January. We will continue monitoring the issue until full resolution is confirmed.
NEXT UPDATE:
January 20th, 2026, 8:00 AM CST
[1366]
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 19, 10:09 CST
Investigating -
Bazaarvoice has identified an issue that is causing a degradation of the Portal - Insights application to have a 24 hour delay to the data available in Insights. A root cause has yet to be determined. We will provide an update at the designated time below or when new information becomes available.
NEXT UPDATE: January 19th, 2026, 11:00 AM CST
If you have any questions, please contact Bazaarvoice Support via any of the methods included below:
SUPPORT COMMUNITY: Sign in to Portal, select Access the Support Community from the homepage or help menu and select "Open a Case" to submit a case with your question.
CHAT: Sign in to Portal, select Access the Support Community and select the "Live Chat" button in the bottom right of your screen (available 8:30 am - 5:00 pm CDT on regular US business days and 8:30am - 5:00pm GMT on regular UK business days and 9am - 5pm AEST on regular APAC business days)
Jan 19, 03:36 CST
