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All Systems Operational
Uptime over the past 90 days. View historical uptime.
Cloud POS
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Standard
Operational
90 days ago
100.0
% uptime
Today
eCommerce Platform - Premium
Operational
90 days ago
100.0
% uptime
Today
Cloud Reports
Operational
90 days ago
100.0
% uptime
Today
Core Network
Operational
90 days ago
100.0
% uptime
Today
API
Operational
90 days ago
100.0
% uptime
Today
CloudMT
Operational
90 days ago
100.0
% uptime
Today
Customer Rewards
Operational
Courier Integration Module
Operational
Ecommerce Checkout
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled Maintenance
HOTPATCH SCHEDULED // Cloud POS - Wednesday 18th February 2026 Feb 18, 2026 07:00-08:00 GMT
We have scheduled an update to be applied to Cloud POS on Wednesday 18th February, at 7am (GMT).
This update actions Beta user feedback for Cloud POS Workshop 2.0, ahead of full launch.
We do not anticipate any disruption as a result of this update.
Our Development Team will remain on hand to ensure this update is carried off smoothly.
Posted on Feb 17, 2026 - 10:12 GMT
This update actions Beta user feedback for Cloud POS Workshop 2.0, ahead of full launch.
We do not anticipate any disruption as a result of this update.
Our Development Team will remain on hand to ensure this update is carried off smoothly.
Posted on Feb 17, 2026 - 10:12 GMT
Past Incidents
Feb 17, 2026
Completed -
The scheduled maintenance has been completed.
Feb 17, 11:00 GMT
Feb 17, 11:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:30 GMT
Feb 17, 10:30 GMT
Scheduled -
We are undertaking scheduled maintenance to the eCommerce platform during this time.
We do not anticipate any disruption as a result of this maintenance.
Our Support and Development Teams will remain on-hand to ensure this is carried out smoothly.
Feb 17, 10:00 GMT
We do not anticipate any disruption as a result of this maintenance.
Our Support and Development Teams will remain on-hand to ensure this is carried out smoothly.
Feb 17, 10:00 GMT
Completed -
The scheduled maintenance has been completed.
Feb 17, 10:21 GMT
Feb 17, 10:21 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 10:06 GMT
Feb 17, 10:06 GMT
Scheduled -
We are undertaking maintenance to the Cloud POS API and to Book My Bike In today, on the 17th of February, at 10am (GMT).
We do not anticipate any disruption as a result of this maintenance, but both services will be restarted as the update is applied.
Our Support and Development Teams will remain on hand to ensure this maintenance is carried off smoothly.
Feb 17, 10:05 GMT
We do not anticipate any disruption as a result of this maintenance, but both services will be restarted as the update is applied.
Our Support and Development Teams will remain on hand to ensure this maintenance is carried off smoothly.
Feb 17, 10:05 GMT
Feb 16, 2026
Completed -
The scheduled maintenance has been completed.
Feb 16, 15:30 GMT
Feb 16, 15:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 16, 15:00 GMT
Feb 16, 15:00 GMT
Scheduled -
We have scheduled an update to be applied to Cloud Reports today, on the 16th of February 2026, at 3pm (GMT).
This update simply introduces additional translations into the platform, and makes no changes to software functionality.
Our Development and Support Teams will remain on hand to ensure this update is carried out smoothly.
Feb 16, 12:57 GMT
This update simply introduces additional translations into the platform, and makes no changes to software functionality.
Our Development and Support Teams will remain on hand to ensure this update is carried out smoothly.
Feb 16, 12:57 GMT
Feb 15, 2026
No incidents reported.
Feb 14, 2026
Resolved -
Our Development Team quickly identified the cause of this issue and has implemented a fix.
The issue is now resolved.
Feb 14, 18:15 GMT
The issue is now resolved.
Feb 14, 18:15 GMT
Investigating -
We are currently investigating reports of a number of pending payments which can be seen on the CloudMT Payments Page.
Further updates to follow.
Feb 14, 17:12 GMT
Further updates to follow.
Feb 14, 17:12 GMT
Feb 13, 2026
Completed -
The scheduled maintenance has been completed.
Feb 13, 14:30 GMT
Feb 13, 14:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 13:30 GMT
Feb 13, 13:30 GMT
Scheduled -
We are undertaking scheduled maintenance to our eCommerce Checkout during this time.
No disruption to service or functionality is anticipated as a result of this maintenance.
Our Support and Infrastructure Teams remain on hand to ensure this maintenance is carried out smoothly.
Feb 13, 12:48 GMT
No disruption to service or functionality is anticipated as a result of this maintenance.
Our Support and Infrastructure Teams remain on hand to ensure this maintenance is carried out smoothly.
Feb 13, 12:48 GMT
Completed -
The scheduled maintenance has been completed.
Feb 13, 11:45 GMT
Feb 13, 11:45 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 13, 10:45 GMT
Feb 13, 10:45 GMT
Scheduled -
We are undertaking scheduled maintenance to our eCommerce platform during this time, including the Checkout.
No disruption is anticipated as a result of this maintenance.
Our Support and Infrastructure Teams remain on hand to ensure this maintenance is carried out smoothly.
Feb 13, 10:32 GMT
No disruption is anticipated as a result of this maintenance.
Our Support and Infrastructure Teams remain on hand to ensure this maintenance is carried out smoothly.
Feb 13, 10:32 GMT
Feb 12, 2026
Completed -
The scheduled maintenance has been completed.
Feb 12, 13:30 GMT
Feb 12, 13:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 12, 13:00 GMT
Feb 12, 13:00 GMT
Scheduled -
We have scheduled an update to be applied to the Ecommerce Checkout today, at 1pm (GMT).
This update improves the background payment flow for CitrusPay transactions, helping to increase conversion for retailers using the gateway.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 12, 12:41 GMT
This update improves the background payment flow for CitrusPay transactions, helping to increase conversion for retailers using the gateway.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 12, 12:41 GMT
Feb 11, 2026
Completed -
The scheduled maintenance has been completed.
Feb 11, 16:06 GMT
Feb 11, 16:06 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 15:30 GMT
Feb 11, 15:30 GMT
Scheduled -
We have scheduled an update to be applied to the Ecommerce Checkout today, at 3:30pm (GMT).
This update improves the background payment flow for CitrusPay transactions, helping to increase conversion for retailers using the gateway.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 11, 15:04 GMT
This update improves the background payment flow for CitrusPay transactions, helping to increase conversion for retailers using the gateway.
We do not anticipate any disruption as a result of this update, but we will remain on hand to ensure it is carried off smoothly.
Feb 11, 15:04 GMT
Completed -
The scheduled maintenance has been completed.
Feb 11, 15:07 GMT
Feb 11, 15:07 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 11, 14:46 GMT
Feb 11, 14:46 GMT
Scheduled -
We are undertaking scheduled platform maintenance at this time.
We do not expect any disruption as a result of this maintenance.
We will remain on hand to ensure the maintenance is carried off smoothly.
Feb 11, 14:45 GMT
We do not expect any disruption as a result of this maintenance.
We will remain on hand to ensure the maintenance is carried off smoothly.
Feb 11, 14:45 GMT
Feb 10, 2026
Completed -
The scheduled maintenance has been completed.
Feb 10, 17:00 GMT
Feb 10, 17:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 15:00 GMT
Feb 10, 15:00 GMT
Scheduled -
We have scheduled a Hotpatch to be deployed to the Ecommerce Checkout today, on Tuesday the 10th of February 2026, at 3pm (GMT).
This Hotpatch contains only internal changes, and does not amend customer-facing functionality at all.
We do not anticipate any disruption as a result of this update.
Feb 10, 14:52 GMT
This Hotpatch contains only internal changes, and does not amend customer-facing functionality at all.
We do not anticipate any disruption as a result of this update.
Feb 10, 14:52 GMT
Completed -
The scheduled maintenance has been completed.
Feb 10, 09:45 GMT
Feb 10, 09:45 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 09:30 GMT
Feb 10, 09:30 GMT
Scheduled -
We are undertaking scheduled maintenance to CloudMT at this time.
We do not anticipate any disruption as a result of this maintenance, but you may be prompted to log out and back in after the update is complete.
Feb 9, 16:28 GMT
We do not anticipate any disruption as a result of this maintenance, but you may be prompted to log out and back in after the update is complete.
Feb 9, 16:28 GMT
Completed -
The scheduled maintenance has been completed.
Feb 10, 09:35 GMT
Feb 10, 09:35 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 09:05 GMT
Feb 10, 09:05 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS on Tuesday 10th February at 9am (GMT).
This hotpatch makes no changes to Cloud POS or Back Office, but lays groundwork for our future release of Workshop Module 2.0.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 10, 09:02 GMT
This hotpatch makes no changes to Cloud POS or Back Office, but lays groundwork for our future release of Workshop Module 2.0.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 10, 09:02 GMT
Completed -
The scheduled maintenance has been completed.
Feb 10, 08:00 GMT
Feb 10, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 10, 07:00 GMT
Feb 10, 07:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS on Tuesday 10th February at 7am (GMT).
This hotpatch makes no changes to Cloud POS or Back Office, but lays groundwork for our future release of Workshop Module 2.0.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 9, 14:40 GMT
This hotpatch makes no changes to Cloud POS or Back Office, but lays groundwork for our future release of Workshop Module 2.0.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 9, 14:40 GMT
Feb 9, 2026
No incidents reported.
Feb 8, 2026
No incidents reported.
Feb 7, 2026
No incidents reported.
Feb 6, 2026
Completed -
The scheduled maintenance has been completed.
Feb 6, 13:30 GMT
Feb 6, 13:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 08:30 GMT
Feb 6, 08:30 GMT
Scheduled -
Hello,
We have scheduled an update to be deployed to the eCommerce platform today, Friday, 6th February 2026, starting at 8:30am(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
Feb 5, 16:48 GMT
We have scheduled an update to be deployed to the eCommerce platform today, Friday, 6th February 2026, starting at 8:30am(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
Feb 5, 16:48 GMT
Feb 5, 2026
Completed -
The scheduled maintenance has been completed.
Feb 5, 09:30 GMT
Feb 5, 09:30 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 08:30 GMT
Feb 5, 08:30 GMT
Scheduled -
We will be performing essential maintenance on our checkout infrastructure between 8:30 AM and 9:30 AM.
During this one-hour window, we’ll be implementing several updates to the checkout application, applied to both Standard and Premium hosted websites.
We do not expect any downtime as a result of this maintenance, however our Infrastructure Team will be actively monitoring the process and will be ready to address any issues that arise.
Feb 4, 10:30 GMT
During this one-hour window, we’ll be implementing several updates to the checkout application, applied to both Standard and Premium hosted websites.
We do not expect any downtime as a result of this maintenance, however our Infrastructure Team will be actively monitoring the process and will be ready to address any issues that arise.
Feb 4, 10:30 GMT
Feb 4, 2026
Completed -
The scheduled maintenance has been completed.
Feb 4, 16:00 GMT
Feb 4, 16:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 15:00 GMT
Feb 4, 15:00 GMT
Scheduled -
Hello,
We have scheduled an update to be deployed to the eCommerce checkout this afternoon (Wednesday 4th February 2026) at 3pm (GMT).
***********************
Potential Disruptions:
We do not anticipate any disruption as a result of this update, however the team will be monitoring the platform closely, both during the deployment and for a period of time following.
***********************
The Support Team will be on hand for any questions you may encounter about this update.
Feb 4, 13:25 GMT
We have scheduled an update to be deployed to the eCommerce checkout this afternoon (Wednesday 4th February 2026) at 3pm (GMT).
***********************
Potential Disruptions:
We do not anticipate any disruption as a result of this update, however the team will be monitoring the platform closely, both during the deployment and for a period of time following.
***********************
The Support Team will be on hand for any questions you may encounter about this update.
Feb 4, 13:25 GMT
Completed -
The scheduled maintenance has been completed.
Feb 4, 08:00 GMT
Feb 4, 08:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 4, 07:00 GMT
Feb 4, 07:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Cloud POS on Wednesday 4th February at 7am (GMT).
This hotpatch aims to address an issue whereby newly created customers are not added to a transaction.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 3, 17:13 GMT
This hotpatch aims to address an issue whereby newly created customers are not added to a transaction.
We do not expect any disruption as a result of this update, but you may be prompted to log out of Cloud POS and back in following this hotpatch.
Feb 3, 17:13 GMT
Feb 3, 2026
Completed -
The scheduled maintenance has been completed.
Feb 3, 17:11 GMT
Feb 3, 17:11 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 14:30 GMT
Feb 3, 14:30 GMT
Scheduled -
Hello,
We have scheduled an update to be deployed to the eCommerce platform today, Tuesday, 3rd February 2026, starting at 2:30pm(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
***********************
This hotpatch aims to address an issue which has been identified regarding Third Party Tracking, such as Avelon, Salesfire and Microsoft Ads.
Feb 3, 12:22 GMT
We have scheduled an update to be deployed to the eCommerce platform today, Tuesday, 3rd February 2026, starting at 2:30pm(GMT).
***********************
Potential Disruptions:
Your website may experience a few moments of downtime during the update. When this occurs, a user-friendly message will be displayed to inform your customers of the update.
You will notice that you cannot access certain pages within Cloud MT for a brief period.
***********************
This hotpatch aims to address an issue which has been identified regarding Third Party Tracking, such as Avelon, Salesfire and Microsoft Ads.
Feb 3, 12:22 GMT
Completed -
The scheduled maintenance has been completed.
Feb 3, 11:00 GMT
Feb 3, 11:00 GMT
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 10:00 GMT
Feb 3, 10:00 GMT
Scheduled -
We have scheduled a hotpatch to be applied to Book My Bike In today, Tuesday, 3rd February 2026, at 10 am (GMT).
Following this release, when navigating to BMBI from a retailer’s eCommerce site, the journey will skip straight to the second step and display available workshops.
We do not expect any disruption as a result of this update.
Feb 3, 09:12 GMT
Following this release, when navigating to BMBI from a retailer’s eCommerce site, the journey will skip straight to the second step and display available workshops.
We do not expect any disruption as a result of this update.
Feb 3, 09:12 GMT
