Planned Maintenance In Progress

Updated a few seconds ago

Welcome to the ConnectWise status page. Issues impacting our products and services are reported and tracked on this site. Monitor this page if you are experiencing an issue to stay updated on the status and resolution.

Description

Please note that a planned maintenance is scheduled for ConnectWise Home User Management on Friday, January 30, from 11:30pm, to Saturday, January 31, at 12:30am ET, to perform routine maintenance. During the 60-minute maintenance period, you may face issues accessing User Management in ConnectWise Home. If you are logged in before the maintenance window, you will be able to access your instance; however, you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at [email protected].

Components

ConnectWise Home

Locations

APAC, EMEA, North America, All Regions, Other Regions

Schedule

January 30, 2026 11:30PM - January 31, 2026 12:30AM EST
January 31, 2026 4:30AM - January 31, 2026 5:30AM UTC



January 30, 2026 11:30PM EST
January 31, 2026 4:30AM UTC
UPDATE

Routine maintenance for ConnectWise Home User Management has started. Please note that a planned maintenance period is scheduled for ConnectWise Home User Management on Friday, January 30, from 11:30pm, to Saturday, January 31, at 12:30am ET, to perform routine maintenance. During the 60-minute maintenance period, you may face issues accessing User Management in ConnectWise Home. If you are logged in before the maintenance window, you will be able to access your instance; however, you may experience slight service degradation. We appreciate your patience and understanding as our team works to improve our service to you. If you have any questions about this planned routine maintenance, please contact us at [email protected].

Asio (ITS Portal)

Operational


Automate

Operational


BCDR (competency)

Operational


Cloud Backup

Operational


Cloud Migration

Operational


Cloud Services Portal

Operational


Co-Managed Backup

Operational


Co-Managed SIEM

Operational


ConnectWise Home

Planned Maintenance


ConnectWise Marketplace

Operational


ConnectWise University

Operational


connectwise.com

Operational


Continuity Backup

Operational


CPQ

Operational


Customer Feedback

Operational


Customer Portal

Operational


Documentation

Operational


Help Desk Services

Operational


MDR

Operational


NOC Services

Operational


PSA

Operational


Reports and Dashboards

Operational


Risk Assessment

Operational


RMM

Operational


SaaS Backup

Operational


SaaS Security & Cloud Automation

Operational


ScreenConnect

Operational


Service Leadership Benchmark Essentials

Operational


Service Leadership Index

Operational


SIEM

Operational


SLIQ (Service Leadership)

Operational


SSO

Operational


Unified Billing

Operational


User Billing

Operational


View

Operational


WisePay

Operational


Wise-Sync

Operational


x360Cloud

Operational


x360Portal

Operational


x360Recover

Operational


x360Sync

Operational


Locations

Scheduled Maintenance

Schedule

February 13, 2026 9:30PM - February 14, 2026 11:30AM EST
February 14, 2026 2:30AM - February 14, 2026 4:30PM UTC

Components

Documentation

Locations

APAC, EMEA, North America, All Regions, Other Regions

Description

We would like to inform you of a planned maintenance window for Documentation (ITBoost) scheduled on Friday, February 13, 2026, starting at 09:30 PM ET. During this time, the application will be unavailable for approximately fourteen hours (14 hrs.) Any delayed syncs will be manually kicked off once the maintenance period is complete. We appreciate your understanding and flexibility. If you have any questions or need assistance during this time, please contact our support team at [email protected]. Thank you for your continued partnership.

History

Incident Status

Service Disruption


Components

Co-Managed SIEM, SIEM


Locations

APAC, EMEA, North America




January 27, 2026 4:39PM EST
January 27, 2026 9:39PM UTC
INVESTIGATING

We are currently investigating an issue affecting the functionality of the SIEM 3.0 (SIEM PbA) Office 365 CSP Integration. We will follow up with more information soon.

January 27, 2026 5:43PM EST
January 27, 2026 10:43PM UTC
MONITORING

Log ingestion has been restored, but new Office 365 integrations might be unable to be created or mapped until an update can be released.

January 28, 2026 9:56AM EST
January 28, 2026 2:56PM UTC
RESOLVED

A fix has been published to production to resolve the issue. There are no actions that need to be taken.

Description

We have completed our maintenance period for January 27, 2026. During this maintenance period, we applied a hotfix to the current version of PSA to include some important updates. No disruptions to services would have been noticed at this time, but thank you for your continued partnership and patience as we continue to improve ConnectWise PSA.


Components

PSA


Locations

North America


Schedule

January 27, 2026 10:00PM - January 27, 2026 11:00PM EST
January 28, 2026 3:00AM - January 28, 2026 4:00AM UTC



January 28, 2026 7:03AM EST
January 28, 2026 12:03PM UTC
UPDATE

complete

Incident Status

Operational


Components

WisePay


Locations

All Regions




January 9, 2026 2:35AM EST
January 9, 2026 7:35AM UTC
MONITORING

KNOWN ISSUE: Please be advised that prepayments are currently unavailable. We apologize for any inconvenience. For questions, please reach out to us at [email protected].

January 28, 2026 1:48AM EST
January 28, 2026 6:48AM UTC
RESOLVED

This has been resolved. Prepayments in WisePay are now operating as usual.
S1 Consoles (EDR and MDR)Service Disruption

Incident Status

Service Disruption


Components

MDR


Locations

North America




January 27, 2026 4:29PM EST
January 27, 2026 9:29PM UTC
IDENTIFIED

We are aware of outages impacting multiple S1 management consoles. The underlying issue has been identified and the S1 engineering teams are actively working to implement a fix and restore services. We will provide an update once access is fully restored. Endpoint protection remains intact during this period. This affects all North American S1 consoles.

January 27, 2026 5:23PM EST
January 27, 2026 10:23PM UTC
RESOLVED

All S1 Console services have been fully restored and the incident is now resolved. We have validated that all systems are functioning normally. Thank you for your patience throughout this incident.

Incident Status

Operational


Components

Reports and Dashboards


Locations

All Regions




January 26, 2026 7:56PM EST
January 27, 2026 12:56AM UTC
MONITORING

RCA: SUMMARY [On Monday, January 26th, 2026, an incident was reported where some partners were locked out of their BrightGauge accounts. The ConnectWise team discovered an outdated segment in our configuration; this unintentionally restricted additional users causing the log in error. ConnectWise has since added guardrails to catch similar segments and is monitoring the platform closely. No further impact is expected.] PRODUCT IMPACTED [BrightGauge] START OF INCIDENT [Monday, January 26, 2026, 9:29am EST] RESOLUTION OF INCIDENT [Monday, January 26, 2026, 9:53am EST ] WHAT HAPPENED? [An alert was triggered after a report from partners stating that they were locked out of their BrightGauge accounts. The ConnectWise team began to diagnose the issue at hand, and it was revealed that there was an outdated segment in our configuration. This unintentionally restricted additional users causing the log in error. This affected a broader audience than anticipated, leading to login failures.] TIMELINE OF EVENTS [Monday January 26th, 9:29AM EST – Incident was reported, and the ConnectWise team began gathering information Monday January 26th, 9:44AM EST – ConnectWise team found root cause of the issue and began testing a solution Monday January 26th, 9:46M EST – Solution was successful in testing and the team began to apply it accordingly Monday January 26th, 9:53AM EST – Status.io was updated to reflect the issue with the status of monitoring.] CONNECTWISE RESPONSE TO INCIDENT [ConnectWise noticed an outdated segment in our access-control configuration overstated its audience and unintentionally restricted additional users. After removing the obsolete entries and disabling the related guide, access immediately returned to normal. We’ve added guardrails to catch similar segment drift earlier and are monitoring the platform closely. No further impact is expected.] MITIGATION ACTIONS [Following the resolution of the incident, the Product Support team will continue to monitor the system closely to ensure that the issue does not reoccur and that no additional partners are affected. ]

January 27, 2026 1:15PM EST
January 27, 2026 6:15PM UTC
RESOLVED

The BrightGauge error has been closely monitored and successfully resolved by the ConnectWise team. We appreciate your patience and understanding during this time.

Incident Status

Partial Service Disruption


Components

Reports and Dashboards


Locations

All Regions




January 26, 2026 9:52AM EST
January 26, 2026 2:52PM UTC
MONITORING

Partners are running into locked Reports and Dashboards accounts, not allowing them to use it.

January 26, 2026 10:10AM EST
January 26, 2026 3:10PM UTC
RESOLVED

An outdated segment in our access-control configuration overstated its audience and unintentionally restricted additional users. After removing the obsolete entries and disabling the related guide, access immediately returned to normal. We’ve added guardrails to catch similar segment drift earlier and are monitoring the platform closely. No further impact is expected.
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