Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections in South Africa. Our team is working to restore full service as quickly as possible. We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: South Africa

Jan 27, 2026 - 18:57 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. Our team is investigating the cause and working toward a swift resolution. We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cameroun

Jan 27, 2026 - 06:25 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting collections and payouts in Cameroon. Our team is investigating the cause and working toward a swift resolution. We apologize for the inconvenience and appreciate your patience.

Affected Services:
Affected Markets: Cameroun

Jan 27, 2026 - 06:25 UTC
Update - Dear Valued Customer,

We are still experiencing a low success rate on MONO rail. Work is still ongoing to resolve this. We will continue to share more updates as we learn more. We apologize for the inconveniences experienced, and we appreciate your patience.

Affected Services:
Affected Markets: Nigeria

Nov 24, 2025 - 15:57 UTC
Identified - Dear Valued Customer,

We are currently observing a disruption impacting our Collections Processing Rail. This issue originates from a third party provider. Customers may experience delays or interruptions in collection activities.

Our partner is actively investigating the cause and working toward a resolution.

We apologize for the inconvenience and will provide the next update as soon as more information is available.

Affected Services:
Affected Markets: Nigeria

Nov 16, 2025 - 19:42 UTC
Update - Dear Valued Customer

We are pleased to inform you that the issue affecting dynamic account generation has been resolved and this functionality is now fully operational.

Our team is continuing to work diligently with the service provider to resolve the issue with static account generation and we will provide an update as soon as we have more information.

Thank you for your continued patience and understanding.

Affected Services:
Affected Markets: Ghana

Nov 13, 2025 - 07:02 UTC
Update - Dear Valued Customer,

Please note that the service disruption also affects our ability to generate dynamic account numbers for some customers in Ghana. Our team is working closely with the provider to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana

Nov 12, 2025 - 22:32 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate static account numbers for some customers in Ghana.

This issue originates with a third-party provider, and our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana

Nov 07, 2025 - 06:23 UTC
Identified - Dear Valued Customer,

We are experiencing a service disruption affecting our ability to generate dynamic and static account numbers for some customers in Ghana.

This issue originates with a third-party provider. Our team is working closely with their engineers to implement a resolution as quickly as possible.

We apologize for the inconvenience this causes and appreciate your patience. We will provide an update as soon as we have more information.

Affected Services:
Affected Markets: Ghana

Nov 12, 2025 - 22:04 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting card collections through one of our partner bank in Ghana.
As an interim measure, transactions are now being processed through an alternative channel to ensure continuity.

Our team is actively working with the partner on a resolution and will keep you informed on the progress.

We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Ghana

Oct 16, 2025 - 08:04 UTC
Update - Dear Valued Customer,

We are still experiencing a service disruption affecting payout transactions.

Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast

Sep 14, 2025 - 23:10 UTC
Investigating - We are still experiencing a service disruption affecting payout transactions. Our team is continuing to work closely with our provider to resolve the technical issue as quickly as possible.

We apologize for the ongoing inconvenience and will provide another update as soon as we have new information. Thank you for your continued patience.

Affected Services:
Affected Markets: Ivory Coast

Sep 12, 2025 - 18:49 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payout transactions. This is due to a technical issue with our provider.

Our team is in direct contact with them and working urgently to resolve this. We apologize for the inconvenience and appreciate your patience as we work to restore full service.

Affected Services:
Affected Markets: Ivory Coast

Sep 11, 2025 - 19:41 UTC

About This Site

This is Flutterwave's status page, where you can get updates on how our systems are doing. If there are interruptions to service, we will post a note here.

Flutterwave Website Operational
Flutterwave for Business Operational
Flutterwave Sign-up Operational
Flutterwave API Operational
Dashboard Operational
Virtual Cards Operational
Settlements Operational
Chargebacks Operational
Bill Payments (Airtime) Operational
Bill Payments (Cable TV) Operational
Flutterwave Collections Partial Outage
Checkout JS Partial Outage
Collections APIs Partial Outage
Virtual Account Numbers Operational
USSD Collections Operational
Flutterwave Payouts Operational
Payouts APIs Operational
Flutterwave Store Operational
Merchant Stores Operational
Flutterwave Offline Operational
Point of Sale - POS Operational
Agency App Operational
Remittance Products Operational
SendApp Operational
Swap Operational
Tuition Operational
Shared Services Operational
Bank Verification Number (BVN) Operational
OTP Services Operational
SMS service Operational
Servman Operational
Integration Tester Operational
Flutterwave Infrastructure Operational
Windows Server Group Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jan 27, 2026
Resolved - We are pleased to inform you that the service disruption affecting payouts and collections via NGN channels has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Jan 27, 12:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting payouts and collections via NGN channels. Our technical team is working urgently to restore full service.

We apologize for the inconvenience and will provide updates shortly.

Affected Services:
Affected Markets: Nigeria

Jan 27, 10:35 UTC
Jan 26, 2026
Resolved - We are pleased to inform you that the technical issue affecting collections and payouts in Uganda has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Uganda

Jan 26, 07:24 UTC
Identified - Dear Valued Customer,

We are currently investigating a technical issue affecting collections and payouts in Uganda. During this time, you may experience delays or failures with transactions.

Our team is working to restore full service as quickly as possible. We apologize for the inconvenience.

Affected Services:
Affected Markets: Uganda

Jan 25, 23:47 UTC
Jan 25, 2026
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the intermittent technical difficulties affecting collections and payouts has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Jan 25, 23:48 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent technical difficulties affecting collections and payouts. While most services remain functional, you may encounter delays in transaction processing. Our team is working to restore full service as quickly as possible. We apologize for any inconvenience.

Affected Services:
Affected Markets: Ghana

Jan 25, 18:58 UTC
Resolved - Dear Valued Customer,

We are happy to report that the service disruption affecting card payments has been fully resolved. All transactions are now processing normally.
Thank you for your patience and understanding while we worked to fix this issue. We apologize again for any inconvenience this may have caused.

Affected Services:
Affected Markets: Nigeria

Jan 25, 03:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption with our card payment processing in Nigeria, which is affecting transactions. We are aware that some transactions may be timing out.
Our technical team is working closely with our provider to resolve this issue as quickly as possible. We will keep you updated on the progress. We sincerely apologize for any inconvenience this may cause and appreciate your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Jan 25, 01:04 UTC
Resolved - We are pleased to inform you that the technical issue affecting payment collections in Ivory Coast has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast

Jan 25, 00:29 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections in Ivory Coast. You may encounter delays or failures when attempting to complete transactions. Our team is working to resolve this as quickly as possible.

We apologize for the inconvenience.

Affected Services:
Affected Markets: Ivory Coast

Jan 25, 00:26 UTC
Resolved - We are pleased to inform you that the technical challenges affecting some debit transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Jan 25, 00:23 UTC
Identified - Dear Valued Customer,

We are currently aware of technical challenges affecting some debit transactions. Our team is working urgently to resolve this. We apologize for the inconvenience and will provide updates shortly.

Affected Services:
Affected Markets: Ghana

Jan 24, 21:46 UTC
Jan 24, 2026
Jan 23, 2026
Resolved - We are pleased to inform you that the technical issue affecting payment collections and payouts via mobile money in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Jan 23, 15:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections and payouts via mobile money in Cameroon. You may encounter connection timeouts or failed transactions at this time.

Our team is working urgently to restore full service. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cameroun

Jan 23, 14:04 UTC
Resolved - We are pleased to inform you that the technical issue affecting payment collections and payouts via mobile money in Cameroon has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Cameroun

Jan 23, 15:51 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections and payouts via mobile money in Cameroon. You may encounter connection timeouts or failed transactions at this time.

Our team is working urgently to restore full service. We apologize for any inconvenience.

Affected Services:
Affected Markets: Cameroun

Jan 23, 14:04 UTC
Jan 22, 2026
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical difficulties affecting payment collections via mobile money in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Jan 22, 16:20 UTC
Identified - Dear Valued Customer,

We are currently experiencing technical difficulties affecting payment collections via mobile money in Senegal. Our team is working to restore service as quickly as possible. We apologize for the inconvenience.

Affected Services:
Affected Markets: Senegal

Jan 22, 06:34 UTC
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical difficulties affecting payment collections via mobile money in Senegal has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Senegal

Jan 22, 16:20 UTC
Identified - Dear Valued Customer,

We are currently experiencing technical difficulties affecting payment collections via mobile money in Senegal. Our team is working to restore service as quickly as possible. We apologize for the inconvenience.

Affected Services:
Affected Markets: Senegal

Jan 22, 06:34 UTC
Resolved - Dear esteemed customers/merchants,

We are pleased to inform you that the technical issue affecting payment collections in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast

Jan 22, 16:18 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting payment collections in Burkina Faso. Some transactions may fail or experience delays. Our team is investigating the cause, and we will provide an update shortly. We apologize for the inconvenience.

Affected Services:
Affected Markets: Ivory Coast

Jan 20, 13:05 UTC
Jan 21, 2026
Resolved - We are pleased to inform you that the intermittent issues affecting mobile money deposits and withdrawals in Ghana has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ghana

Jan 21, 14:17 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent issues affecting mobile money deposits and withdrawals in Ghana. Our technical team is working urgently to restore full service. We apologize for any inconvenience caused.

Affected Services:
Affected Markets: Ghana

Jan 20, 22:25 UTC
Jan 20, 2026
Jan 19, 2026
Resolved - We are pleased to inform you that the technical glitch affecting Name Enquiry service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Jan 19, 13:14 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical glitch affecting Name Enquiry service. You may encounter errors when verifying account details. We are working to resolve this as quickly as possible and apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Jan 19, 12:09 UTC
Jan 18, 2026

No incidents reported.

Jan 17, 2026
Resolved - We are pleased to inform you that the technical glitch affecting our Name Inquiry service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Jan 17, 23:00 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical glitch affecting our Name Inquiry service. While transfers are still processing, you may notice a delay in transaction notifications. Our team is working to resolve this quickly. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Jan 16, 08:10 UTC
Resolved - We are pleased to inform you that the intermittent issues with our USSD Collections service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Jan 17, 22:57 UTC
Identified - Dear Valued Customer,

We are currently experiencing intermittent issues with our USSD Collections service. Our technical team is working with our service provider to resolve this as quickly as possible. We apologize for the inconvenience and will provide updates shortly.

Affected Services:
Affected Markets: Nigeria

Jan 17, 22:25 UTC
Jan 16, 2026
Jan 15, 2026
Resolved - We are pleased to inform you that the service disruption affecting certain mobile money collections in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast

Jan 15, 22:05 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting certain mobile money collections in Burkina Faso. This is due to a service downtime with our processing partner.

Our team is monitoring the situation closely as the provider works on a resolution. We apologize for the inconvenience.

Affected Services:
Affected Markets: Ivory Coast

Jan 15, 12:17 UTC
Resolved - We are pleased to inform you that the technical difficulties with our Pay with Bank Transfer service has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Nigeria

Jan 15, 22:04 UTC
Identified - Dear Valued Customer,

We are currently experiencing technical difficulties with our Pay with Bank Transfer service. You may encounter issues with name verification or delayed transaction notifications. Our team is working urgently to resolve this. We apologize for the inconvenience.

Affected Services:
Affected Markets: Nigeria

Jan 15, 16:56 UTC
Jan 14, 2026

No incidents reported.

Jan 13, 2026
Resolved - We are pleased to inform you that the service disruption affecting certain mobile money collections in Burkina Faso has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Ivory Coast

Jan 13, 21:19 UTC
Identified - Dear Valued Customer,

We are currently experiencing a service disruption affecting certain mobile money collections in Burkina Faso. Our team is investigating the cause, and we are working to restore full service as quickly as possible.

We apologize for the inconvenience.

Affected Services:
Affected Markets: Ivory Coast

Jan 13, 18:30 UTC
Resolved - We are pleased to inform you that the technical issue affecting KES payout transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya

Jan 13, 18:31 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting KES payout transactions. This is due to a service downtime with our processing partner.

Our team is monitoring the situation closely as the provider works on a resolution. We apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya

Jan 13, 10:55 UTC
Resolved - We are pleased to inform you that the technical issue affecting KES payout transactions has been successfully resolved.

Thank you for your patience and understanding.

Affected Services:
Affected Markets: Kenya

Jan 13, 18:31 UTC
Identified - Dear Valued Customer,

We are currently experiencing a technical issue affecting KES payout transactions. This is due to a service downtime with our processing partner.

Our team is monitoring the situation closely as the provider works on a resolution. We apologize for the inconvenience.

Affected Services:
Affected Markets: Kenya

Jan 13, 10:55 UTC