Transactional Email Service - Project Provisioning Failures
Identified - We are aware of an issue where some users might not be able to provision new Transactional Email Service projects. The cause has been identified, and we are working on implementing a fix.

In the meantime, you can reach out to our support team if you urgently need to create a new project.
Jan 14, 2026 - 09:41 CET
Uptime over the past 90 days. View historical uptime.
Portal and Dashboard Services Operational
90 days ago
99.91 % uptime
Today
Website - Support Services Operational
90 days ago
99.91 % uptime
Today
Backend API Services Operational
90 days ago
99.91 % uptime
Today
Edge - Core Networking Services Operational
90 days ago
100.0 % uptime
Today
Loadbalancer Services Operational
90 days ago
100.0 % uptime
Today
Cloud API Services Operational
90 days ago
100.0 % uptime
Today
Authentication Services Operational
90 days ago
100.0 % uptime
Today
Anycast DNS services Operational
90 days ago
100.0 % uptime
Today
Object Storage Services Operational
90 days ago
100.0 % uptime
Today
Volume - Block Storage Services Operational
90 days ago
100.0 % uptime
Today
Compute Services Availability Zones A/B/C Operational
90 days ago
99.95 % uptime
Today
Virtual Networking Services Operational
90 days ago
99.59 % uptime
Today
Enterprise Managed Kubernetes Services Operational
90 days ago
99.91 % uptime
Today
Transactional Email Service Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jan 14, 2026

Unresolved incident: Transactional Email Service - Project Provisioning Failures.

Jan 13, 2026
Scheduled Maintenance: Portal and Backend services
Completed - The scheduled maintenance has been completed.
Jan 13, 17:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 13, 16:00 CET
Scheduled - We will be performing maintenance on the infrastructure running our portal and business backend services. These may be restarted during this window, leading to a short interruption.

Our Cloud/Kubernetes/Email services and their APIs are not affected by this maintenance, and will continue to function as normal.
Jan 8, 12:50 CET
Jan 12, 2026

No incidents reported.

Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026

No incidents reported.

Jan 8, 2026
Scheduled Maintenance: Transactional Email Service
Completed - The scheduled maintenance has been completed.
Jan 8, 04:15 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 00:15 CET
Scheduled - # Scheduled Maintenance: Transactional Email Service

## Overview
We'll be performing scheduled maintenance on our Transactional Email service to install system updates and critical security updates, which are essential for the security and stability of the platform.

## Scheduled Time
Thursday, 08 Januari 2026, between 00:15 and 04:15 CET
Duration: Up to 4 hours

## Impact
Our engineers make every effort to minimise system impact.

**Affected Services:**
- Transactional Email sending
- Email API endpoints
- SMTP relay services

**Expected Impact:**
- Brief interruptions in email sending capabilities during system updates and server restarts
- Emails sent during the maintenance window may be queued and delivered after completion

## Action Required
No action is required from you during the maintenance. However, we do recommend checking the functionality of your critical processes and applications after the maintenance window to ensure everything is operating properly.

If you have any questions about this maintenance, please don't hesitate to contact our support team by responding to this ticket via MyCyso.

## Updates
If you require any additional information or experience any issues after this maintenance window, please contact our support team at [email protected]. We will do our best to assist you.

We will keep you posted through our status page: https://status.cyso.cloud.
Jan 2, 09:13 CET
Jan 7, 2026

No incidents reported.

Jan 6, 2026
Scheduled Maintenance: Transactional Email Service
Completed - The scheduled maintenance has been completed.
Jan 6, 14:00 CET
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 6, 10:00 CET
Scheduled - # Scheduled Maintenance: Transactional Email Service

## Overview
We'll be performing scheduled maintenance on our Transactional Email service to install system updates and critical security updates, which are essential for the security and stability of the platform.

## Scheduled Time
Thursday, 06 January 2026, between 10:00 and 14:00 CET
Duration: Up to 4 hours

## Impact
Our engineers make every effort to minimise system impact.

**Affected Services:**
- Transactional Email sending
- Email API endpoints
- SMTP relay services

**Expected Impact:**
- Brief interruptions in email sending capabilities during system updates and server restarts
- Emails sent during the maintenance window may be queued and delivered after completion

## Action Required
No action is required from you during the maintenance. However, we do recommend checking the functionality of your critical processes and applications after the maintenance window to ensure everything is operating properly.

If you have any questions about this maintenance, please don't hesitate to contact our support team by responding to this ticket via MyCyso.

## Updates
If you require any additional information or experience any issues after this maintenance window, please contact our support team at [email protected]. We will do our best to assist you.

We will keep you posted through our status page: https://status.cyso.cloud.
Dec 29, 14:32 CET
Hypervisor degradation in region FRA
Resolved - Due to degradation in one of our hypervisors some compute instances were temporary unavailable between 14:00 and 14:06 CET.
Jan 6, 14:00 CET
Jan 5, 2026

No incidents reported.

Jan 4, 2026

No incidents reported.

Jan 3, 2026

No incidents reported.

Jan 2, 2026

No incidents reported.

Jan 1, 2026

No incidents reported.

Dec 31, 2025

No incidents reported.

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