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Please be advised that Banner 9 AppNav, PAWS, SSB Student, SSB Faculty, Degree Works, Workflow, and Xtender will be unavailable due to system maintenance on Thursday, Feb 26, from 7 PM to 9 PM. Posted on
Feb 20, 2026 - 10:26 EST
Resolved -
The issue affecting email authentication through Duo Security appears to be resolved.
Users should now be able to successfully initiate new login sessions for the following services:
Web email access (including web authentications)
Desktop and Mobile Microsoft Outlook
Microsoft Teams (when requiring a fresh login)
If you continue to experience issues, please contact the IT Service Desk at 404-413-4357(HELP) or email help@gsu.edu.
Feb 24, 08:45 EST
Monitoring -
The issue affecting email authentication through Duo Security appears to be resolved.
Users should now be able to successfully initiate new login sessions for the following services:
Web email access (including web authentications)
Desktop and Mobile Microsoft Outlook
Microsoft Teams (when requiring a fresh login)
We will continue to monitor the environment to ensure stability, but at this time no further user impact is expected.
If you continue to experience issues, please contact the IT Service Desk at 404-413-4357(HELP) or email help@gsu.edu.
Feb 23, 15:07 EST
Investigating -
We are currently investigating an issue affecting email authentication through Duo Security.
Some users may experience a 504 Gateway Timeout error when attempting a new email login session. At this time, the vendor’s status page does not indicate a widespread outage; however, a support ticket has been opened and we are actively working to determine the cause.
Impacted Services:
Web email access (including web authentications)
Desktop Outlook application
Mobile Outlook application
Teams (only impacted if needing a fresh login)
Users who are already logged into email services should not be impacted.
We will provide updates as soon as more information becomes available. Thank you for your patience.
Feb 23, 10:00 EST
Resolved -
This incident has been resolved.
Feb 23, 15:39 EST
Monitoring -
OneUSG Connect Support has restored full functionality of access to OneUSG Connect. We will continue to monitor this system for stability. If you are still experiencing issues with access to OneUSG Connect, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
Feb 13, 13:08 EST
Investigating -
OneUSG Connect Support has received reports of users experiencing connection issues to OneUSG Connect.
We are actively monitoring and will provide updates as they are made available.
We will provide an update as soon as more information is available.
Feb 13, 12:57 EST
Completed -
The scheduled maintenance has been completed.
Feb 18, 00:00 EST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 17, 22:00 EST
Scheduled -
Network Engineering will perform scheduled maintenance on the campus wireless network on Thursday, February 17th, from 10:00 PM to 12:00 AM. Minor, brief service interruptions may occur during this window.
Feb 4, 08:16 EST
Resolved -
Network connectivity is now restored.
Feb 12, 21:03 EST
Investigating -
The Decatur campus network is currently experiencing an outage. IIT is aware of the situation and is actively investigating the cause. We will provide updates as soon as further information becomes available.
Feb 12, 19:40 EST