All Help Scout systems are being actively monitored and any issues will be reported here. If you are having trouble and don't see updates here, please email [email protected].
Web App
Operational
90 days ago
99.97
% uptime
Today
Docs Sites
Operational
90 days ago
99.97
% uptime
Today
Beacon
Operational
90 days ago
100.0
% uptime
Today
Mobile Apps
Operational
90 days ago
100.0
% uptime
Today
Public APIs
Operational
90 days ago
100.0
% uptime
Today
Inbox API
Operational
90 days ago
100.0
% uptime
Today
Docs API
Operational
90 days ago
100.0
% uptime
Today
AI Services
Operational
90 days ago
100.0
% uptime
Today
AI Drafts
Operational
90 days ago
100.0
% uptime
Today
AI Answers
Operational
90 days ago
100.0
% uptime
Today
AI Summarize
Operational
90 days ago
100.0
% uptime
Today
AI Assist
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Resolved -
Issues with search and connectivity are now resolved - workflow folders, message counts/previews, search results, and page loads should be returning to normal. We'll publish a brief post-mortem in the next 48 hours once the root cause is confirmed, but performance seems to be normal once again.
Jan 8, 10:42 EST